Technical Supervisor

Davies Group; Bolton; On-site; GBP 38,000 - 60,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Family Private Medical Insurance

Simply Health Care Cash Plan

WeCare – 24/7 online GP

Pension Contribution 5% Employee / 3%

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts at Merlin Attractions

Job summary

Davies Group in Bolton is seeking a Technical Supervisor to support credit hire file handlers and drive technical excellence within the Legal unit. You will supervise, mentor and coach the team while ensuring accurate technical records and adherence to client SLAs.

Reporting to the Unit Director and Technical Manager, you will develop staff, manage performance, and progress technical capability across the unit, balancing risk, quality and efficiency in a dynamic environment.

Qualifications

• Credit hire experience either defendant (preferable) or claimant.
• Qualified Solicitor or equivalent.
• Previous experience of handling own caseload.
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
• Excellent listening and verbal communication skills.
• Ability to anticipate problems and identify solutions.

Responsibilities

• Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
• Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit.
• Identify any training requirements and feedback to the appropriate team leader & tactical delivery director.
• Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
• Manage individual file handlers on a performance improvement plan when relating to technical issues.
• Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
• Handle a caseload of approximately 10-15 claims with a value exceeding £25k.
• To ensure compliance with the SRA Standards and Regulations.
• Adhere to the Keoghs Values.

Skills

Credit hire experience

Qualified Solicitor or equivalent

Experience handling own caseload

Planning and prioritising workloads

Excellent listening and verbal skills

Anticipating problems and solutions

Education

Qualified Solicitor or equivalent

Job description

Technical Supervisor

Application Deadline: 23 July 2026

Department: Legal

Employment Type: Permanent - Full Time

Location: Bolton

Description

This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view.

The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit hire file handlers.

They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client’s SLA’s.

Key Responsibilities

• Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
• Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
• Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit.
• Identify any training requirements and feedback to the appropriate team leader & tactical delivery director.
• Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
• Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
• Manage individual file handlers on a performance improvement plan when relating to technical issues.
• Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
• Handle a caseload of approximately 10-15 claims with a value exceeding £25k.
• To ensure compliance with the SRA Standards and Regulations.
• Adhere to the Keoghs Values.

Skills, Knowledge and Expertise

• Credit hire experience either defendant (preferable) or claimant.
• Qualified Solicitor or equivalent.
• Previous experience of handling own caseload.
• Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
• Excellent listening and verbal communication skills.
• Ability to anticipate problems and identify solutions.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme
• Tech Scheme
• Season Ticket Loan
• Gym Flex
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

After successfully completing probation