Lead File Handler/Technical Supervisor

Keoghs; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Simply Health Care Cash Plan

Wellbeing support

Pension contribution

Employee Resource Groups

Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Discounts

Job summary

Keoghs in Birmingham is seeking a Technical Supervisor/Lead File Handler to lead the team toward technical development objectives. You will supervise, provide technical support and training, and maintain a caseload of MOD NIHL matters.

You will drive quality and timely settlement while ensuring compliance with the SRA Code of Conduct and client benchmarks, and you will develop the team's capability through targeted learning activities and strong communication.

Qualifications

• Qualified solicitor with expert knowledge in disease claims.
• Experience in file handling of disease claims.
• Technical sign-off on NIHL matters (£150K FA 250K HA).
• Proficient in all stages of litigation for disease claims.
• Excellent listening and verbal communication skills.
• Demonstrate some prior experience of leading a project or team.
• Desirable: developing others by identifying learning needs and training plans.
• Proficient in MS Office and Case/Claims Management systems.

Responsibilities

• Provide supervision, training and technical support to their team.
• To continue to handle a reduced caseload.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Ensure effective communication with the team at all times
• Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• To ensure compliance with the SRA Code of Conduct 2019

Skills

Qualified Solicitor

Disease claims

NIHL litigation sign-off

Litigation process

Communication skills

Project leadership

Insurance sector experience

MS Office

Case management system

Job description

Description

The Technical Supervisor/Lead File Handler will lead the team to meet the technical development objectives set for the team and each individual within the team. The Technical Supervisor's role will involve providing supervision, technical support and training to the team. The Team Supervisor will also maintain a caseload of MOD NIHL matters.

Department

Legal

Location

Birmingham

Key Responsibilities

• Provide supervision, training and technical support to their team.


• To continue to handle a reduced caseload.


• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery


• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.


• Ensure effective communication with the team at all times


• Assist with reviewing client complaints, taking action to resolve issues as swiftly and effectively as possible


• Complete projects and process updates in order to improve current operating practices or to address specific client issues.


• To ensure compliance with the SRA Code of Conduct 2019

Skills, Knowledge & Expertise

• Qualified Solicitor


• Experience in the file handing of disease claims (Essential)


• Technical sign-off on litigated NIHL matters £150K FA 250K HA (Essential)


• Proficient in all stages of the litigation process of disease claims (Essential)


• Excellent listening and verbal communication skills


• Demonstrate some prior experience of


• Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)


• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable)


• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.

Job Benefits

• Davies Incentive Plan


• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)


• Simply Health Care Cash Plan


• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing


• Death In Service - after 1 years' service


• Pension Contribution based 5% Employee / 3% Employer


• Employee Resource Groups


• Employee Volunteering Programme


• Cycle to Work Scheme*


• Tech Scheme*


• Season Ticket Loan*


• Gym Flex*


• Access to Online Discount Sites


• Discounted Gourmet Society Membership


• Discounted Tickets for Merlin Attractions nationwide


• Discounts at local retail outlets

*after successfully completing probation.