Pre Litigation File Handler

Keoghs; Bolton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday

Simply Health Care Cash Plan

WeCare – online GP and wellbeing

Job summary

Keoghs is seeking a Pre-Litigated File Handler to manage a caseload of up to 250 NIHL and HAVS files through to conclusion or litigation.

You will perform file opening, tracker updates, and communications with claimants, insurers and brokers while meeting KPI/SLA targets. The role emphasizes running your own caseload within a structured team environment at our Bolton location.

Qualifications

• Proficient in MS Office (Word/Excel) and experience using a Case/Claims Management system.
• Ability to use own initiative, self-organise and self-prioritise.
• Good listening and communication skills.
• Ability to work under pressure and meet targets.

Responsibilities

• Maintain a caseload of approximately 250 files.
• Complete Tracker Strategy documents and initial file opening procedures.
• Liaise with solicitors, insurers and brokers for HMRC schedules and evidence.
• Search and review OH & Personnel records and medical/engineering evidence.
• Undertake ad hoc duties to support the team and ensure SRA compliance.

Skills

MS Office

Organisation

Communication

Prioritisation

GCSE English & Maths

Education

GCSE English and Maths

Tools

Case/Claims Management system

Job description

Description

The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.

Department

Department: Claims Management

Location

Location: Bolton

Description

The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.

The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI’s and SLA’s are met. This role would be ideal for a candidate who is looking for experience running their own caseload.

Key Responsibilities

• Maintain a caseload of approximately 250 files.
• Completion of Tracker Strategy document.
• Sending out Initial Letters and completing initial file opening procedures upon receipt of new files.
• Companies Searches and ELTO Searches.
• Director searches and letters.
• Instructions to investigators.
• Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.
• General admin including diarising dates for Protocol expiry.
• Escalation of files to Team Leader for review when key milestones triggered.
• Updating database on Tracker.
• Policy queries to client for insured.
• Requesting documents from Insurer.
• Request and review OH & Personnel records from insured.
• Review medical, engineering evidence and witness evidence.
• File Closure.
• Notifying brokers and co-defendants of closure.
• General admin- diary dates.
• Undertake ad hoc duties to support the team as required.
• To ensure compliance with the SRA Standards & Regulations.
• Adhere to the Keoghs Value.

35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.
Primary location for this role is Keoghs, Parkland, Bolton.

Skills, Knowledge & Expertise

The successful applicant should have the following skills:

Desirable

• Awareness and understanding of file handing processes for disease claims.
• Technical knowledge of NIHL &/or HAVS claims.
• Basic understanding of all stages of the pre litigation process for disease claims.

Essential

• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Ability to use own initiative, self-organise and self-prioritise.
• Good listening and communication skills.
• Ability to self-organise and self-prioritise.
• Ability to work under pressure and to target.
• GCSE grade A-C in English and Math.

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation