Pre Litigation File Handler

Keoghs; Greater Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (increases)

Simply Health Care Cash Plan

Wellbeing & mental health support

Death In Service after 1 year

Pension Contribution 5% / 3%

Cycle to Work Scheme

Season Ticket Loan

Gym Flex

Discounts at Merlin Attractions

Job summary

Keoghs in Bolton is seeking a Pre-Litigation File Handler to own a caseload of up to 250 pre-litigated files, primarily NIHL and HAVS claims, within a Monday–Friday 35-hour week.

You will carry out tracker-based tasks, prepare initial letters, and perform various searches and investigations to meet KPI targets and SLA requirements, while maintaining compliance with SRA standards.

Qualifications

• Proficient with MS Office (Word/Excel).
• GCSE English and Maths are required.
• Experience with a case/claims management system is essential.

Responsibilities

• Maintain a caseload of approximately 250 files.
• Manage initial letters and file openings for new files.
• Perform Companies Searches and ELTO Searches.
• Director searches and letters.
• Instructions to investigators.
• Chase HMRC, medical evidence, mandates and updates with claimants, solicitors and insurers.
• Diary dates and protocol expiry.
• Escalate files to Team Leader when milestones are met.
• Update Tracker database and handle client queries.

Skills

MS Office

Case/Claims Management system

Communication skills

Organisational skills

Ability to work under pressure

Education

GCSE English and Maths

Tools

Case management software

Job description

Pre Litigation File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

The Pre-Litigated File Handler will run and maintain their own caseload of up to 250 pre-litigated files to conclusion or the point of litigation. These will consist of a mixed caseload between NIHL (Noise Induced Hearing Loss) claims as well as HAVS (Hand Arm Vibration Syndrome) claims.

The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI's and SLA's are met. This role would be ideal for a candidate who is looking for experience running their own caseload.

Key Responsibilities

• Maintain a caseload of approximately 250 files.
• Completion of Tracker Strategy document.
• Sending out Initial Letters and completing initial file opening procedures upon receipt of new files
• Companies Searches and ELTO Searches.
• Director searches and letters.
• Instructions to investigators.
• Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.
• General admin including diarising dates for Protocol expiry
• Escalation of files to Team Leader for review when key milestones triggered
• Updating database on Tracker
• Policy queries to client for insured.
• Requesting documents from Insurer.
• Request and review OH & Personnel records from insured.
• Review medical, engineering evidence and witness evidence.
• File Closure
• Notifying brokers and co-defendants of closure
• General admin- diary dates
• Undertake ad hoc duties to support the team as required
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Value

35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.

Primary location for this role is Keoghs, Parkland, Bolton.

Skills, Knowledge & Expertise

The successful applicant should have the following skills:

Desirable:

• Awareness and understanding of file handing processes for disease claims.
• Technical knowledge of NIHL &/or HAVS claims.
• Basic understanding of all stages of the pre litigation process for disease claims

Essential:

• Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
• Ability to use own initiative, self-organise and self-prioritise
• Good listening and communication skills
• Ability to self-organise and self-prioritise
• Ability to work under pressure and to target
• GCSE grade A-C in English and Math

Job Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service - after 1 years' service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation