Lead EUC Engineer: Microsoft 365 & Secure Workplace

Ofgem; Cardiff, Glasgow, Greater London; Hybrid; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Civil Service Pension

Training and development

30 days annual leave (after 2 years)

Job summary

Ofgem is transforming its digital workplace and seeks an experienced End User Computing Engineer to act as the technical authority for EUC and digital workplace services. You will shape standards, guide architecture and ensure secure, scalable Microsoft 365, endpoint and identity services across the organisation.

You will collaborate with architects, security, and service operations to deliver reliable, user‑centred solutions while mentoring engineers and promoting best practices across the team.

Qualifications

• Advanced experience with Microsoft 365 and modern workplace technologies in an enterprise setting.
• Expertise in endpoint management and device lifecycle management.
• Experience with Entra ID, Azure AD, and identity & access management.

Responsibilities

• Lead the design, governance and continuous improvement of End User Computing and digital workplace services.
• Act as technical authority for Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive.
• Define and maintain standards for endpoint management using Intune, Windows Autopilot and device compliance tooling.
• Provide leadership on identity and access management and secure BYOD models.
• Oversee integration of workplace tech with cloud and on‑prem systems.
• Lead investigation and resolution of complex technical incidents, acting as senior escalation point.
• Drive root cause analysis and long-term fixes; support major changes and service improvements.
• Identify opportunities for optimisation across EUC services.
• Produce high-quality technical documentation; collaborate with internal teams and partners.

Skills

Microsoft 365

Intune

Entra ID

Azure AD

Power Platform

Azure Virtual Desktop

SharePoint

DevOps pipelines

Automation

Identity management

Education

Microsoft certifications

ITIL certifications

Tools

Exchange Online

Teams

SharePoint

OneDrive

Job description

Ofgem is transforming its digital workplace and seeks an experienced End User Computing Engineer to act as the technical authority for EUC and digital workplace services. You will shape standards, guide architecture and ensure secure, scalable Microsoft 365, endpoint and identity services across the organisation.

You will collaborate with architects, security, and service operations to deliver reliable, user‑centred solutions while mentoring engineers and promoting best practices across the team.