Lead Engagement Manager

Risk Solution Group; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Team Lead to drive customer engagement and optimize fraud prevention strategies. In this pivotal role, you will manage a team of Engagement Managers, leveraging your expertise to provide strategic support to clients. Your leadership will empower your team to maximize the value of innovative fraud prevention solutions, ensuring that clients achieve their goals effectively. This dynamic position offers the opportunity to work closely with diverse stakeholders, implement best practices, and contribute to the development of cutting-edge solutions in the fraud prevention landscape. Join a forward-thinking company committed to diversity and inclusion, where your skills can make a significant impact.

Qualifications

• Proven experience in leading teams within the fraud prevention domain.
• Strong communication and presentation skills are essential.

Responsibilities

• Manage and develop a team of Engagement Managers focused on fraud strategies.
• Build relationships with key stakeholders to enhance customer value.

Skills

Team Leadership

Fraud Prevention Strategies

Communication Skills

Problem Solving

Proactive Management

Tools

Fraud Prevention Applications

Job description

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role: As a Team Lead you will utilize your experience within the fraud prevention industry to manage and develop a team of Engagement Managers, alongside providing SME support to our strategic customers in terms of maximizing the value from our solutions. Our Engagement Managers support customers with optimizing their fraud strategies and maximizing the value from LexisNexis Risk Solutions fraud prevention product portfolio. As a fraud SME within the Professional Services area your experience and knowledge within the fraud prevention space will be key to supporting individuals with their recommended strategies for a diverse customer base. Responsibilities:

• Supports Engagement Managers to deliver fraud strategies which maximize the value from LexisNexis Risk Solutions fraud prevention products.
• Coaches Engagement Managers including the definition of career development plans, completing enabling performance and holding regular catch-ups.
• Point of escalation for issue resolution on key accounts.
• Builds and manages relationships with key stakeholders for a number of our strategic customers, becoming their trusted advisor and enabling them to maximize the value of our solutions within the overall fraud strategy.
• Collaborates with key customers to identify and address strategic issues, operational and regulatory requirements, leveraging SME knowledge and prior experience to identify growth areas, implementing best-in-class solutions for our customers.
• Partners with internal teams to drive initiatives, identifying and developing new opportunities by having a competent understanding of the core product, services and fraud landscape.
• Adds value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently. Provides feedback and knowledge gained from prior experience and awareness of both customer and industry requirements to improve the product and services.
• Works closely with Sales and CSMs to align on customer priorities and opportunities to support upsell and retention for your accounts.
• Oversees the scoping, prioritization and delivery of customer account deliverables for your team.
• Proactively identifies issues and work that requires escalation or support from wider LNRS teams.
• Accelerates Product feature adoption through translation of industry/emerging fraud trends within the fraud space into tangible solutions.
• Act as a fraud SME supporting different areas of the business with knowledge sharing, marketing events, industry forums, blogs and videos.

Requirements:

• Experience of leading a team within the fraud prevention domain
• Experience with fraud prevention strategies utilizing industry-leading applications
• Good verbal and written communication skills including presentation experience
• Excellent problem solver with ability to define and drive a strategy to a successful outcome
• Proactive nature with ability to manage competing priorities

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

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