Lead Engagement Manager

LexisNexis Risk Solutions; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Team Lead to guide a dedicated group of Engagement Managers in the fraud prevention sector. This dynamic role involves leveraging your expertise to enhance customer engagement and optimize fraud strategies for a diverse clientele. You will play a crucial role in building strong relationships with key stakeholders, ensuring they maximize the value of innovative solutions. If you are passionate about fraud prevention and eager to make a significant impact, this opportunity is perfect for you. Join a forward-thinking team that values growth, collaboration, and excellence in service delivery.

Qualifications

• Proven experience leading teams in fraud prevention.
• Strong communication and problem-solving abilities.

Responsibilities

• Manage and develop a team of Engagement Managers.
• Build relationships with key stakeholders to enhance fraud strategies.
• Identify and mitigate risks while providing innovative solutions.

Skills

Team Leadership

Fraud Prevention Strategies

Communication Skills

Problem Solving

Proactive Management

Tools

Fraud Prevention Applications

Job description

• Contract Type: Regular
• Schedule: 40
• Job ID: R92123

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com.

About our Team

The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders.

About the Role

As a Team Lead you will utilise your experience within the fraud prevention industry to manage and develop a team of Engagement Managers, alongside providing SME support to our strategic customers in terms of maximising the value from our solutions. Our Engagement Managers support customers with optimising their fraud strategies and maximising the value from Lexis Nexis Risk Solutions fraud prevention product portfolio. As a fraud SME within the Professional Services area your experience and knowledge within the fraud prevention space will be key to supporting individuals with their recommended strategies for a diverse customer base.

Responsibilities:

1. Supports Engagement Managers to deliver fraud strategies which maximise the value from LexisNexis Risk Solutions fraud prevention products.
2. Coaches Engagement Managers including the definition of career development plans, completing enabling performance and holding regular catch ups.
3. Point of escalation for issue resolution on key accounts.
4. Builds and manages relationships with key stakeholders for a number of our strategic customers, becoming their trusted advisor and enabling them to maximise the value of our solutions within the overall fraud strategy.
5. Collaborates with key customers to identify and address strategic issues, operational and regulatory requirements, leveraging SME knowledge and prior experience to identify growth areas, implementing best in class solutions for our customers.
6. Partners with internal teams to drive initiatives, identifying and developing new opportunities by having a competent understanding of the core product, services and fraud landscape.
7. Adds value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently. Provides feedback and knowledge gained from prior experience and awareness of both customer and industry requirements to improve the product and services.
8. Works closely with Sales and CSMs to align on customer priorities and opportunities to support upsell and retention for your accounts.
9. Oversees the scoping, prioritization and delivery of customer account deliverables for your team.
10. Proactively identifies issues and work that requires escalation or support from wider LNRS teams.
11. Accelerates Product feature adoption through translation of industry / emerging fraud trends within the fraud space into tangible solutions.
12. Act as a fraud SME supporting different areas of the business with knowledge sharing, marketing events, industry forums, blogs and videos.

Requirements:

1. Experience of leading a team within the fraud prevention domain.
2. Experience with fraud prevention strategies utilizing industry leading applications.
3. Good verbal and written communication skills including presentation experience.
4. Excellent problem solver with ability to define and drive a strategy to a successful outcome.
5. Proactive nature with ability to manage competing priorities.

Learn more about the LexisNexis Risk team and how we work here

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. EEO is the Law Supplement. Pay Transparency.