Lead Employment Advisor & Team Performance Coach

Palladium; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Palladium is seeking a Lead Advisor on a 6 month fixed term contract to support the Business Manager in coaching the team and tracking performance against KPIs. The role will model high standards of quality, compliance, and caseload management while promoting continuous improvement across delivery teams.

The Lead Advisor will mentor Employment Advisors, review caseloads, and help identify development needs. Power BI will be used to monitor quality, and the post reports into the Business Manager.

Qualifications

• Able to demonstrate consistent performance alongside quality and compliance; ideally experience leading a team.

Responsibilities

• Role model high levels of consistent performance alongside quality and compliance
• Support the Business Manager with tracking team performance and key performance indicators
• A proactive and solution focused approach to challenges
• Support the Business Manager in tracking quality and compliance using Power BI
• Support the Business Manager by completing caseload reviews with Employment Advisor’s in the team
• Coach and support new Employment Advisors within the team
• Identify areas of development within our delivery and work alongside the BM to address

Skills

Leadership

Performance management

Coaching

Stakeholder management

Team motivation

Tools

Power BI

Job description

Palladium is seeking a Lead Advisor on a 6 month fixed term contract to support the Business Manager in coaching the team and tracking performance against KPIs. The role will model high standards of quality, compliance, and caseload management while promoting continuous improvement across delivery teams.

The Lead Advisor will mentor Employment Advisors, review caseloads, and help identify development needs. Power BI will be used to monitor quality, and the post reports into the Business Manager.