Employment Adviser - Eastleigh FTC

Palladium International; Eastleigh; Sur place; GBP 27 000 - 35 000; Plein temps

Résumé du poste

Palladium International is seeking an Employment Advisor for the Restart programme to support customers at our Eastleigh offices, with occasional travel to surrounding areas. This 8 month Fixed Term Contract role focuses on guiding individuals through to employment, building rapport, and creating tailored action plans.

Responsibilities include assessing customer needs, identifying vacancies and training solutions, maintaining records, and meeting performance targets while working with employers

Qualifications

• Required: target-driven and customer-focused approach.
• Pragmatic and solution-focused mindset with the confidence to challenge mindsets.

Responsabilités

• Take responsibility and accountability for customers as assigned and work with them through to employment.
• Assessing each customer's starting position to decide how to meet their needs.
• Building rapport and a positive working relationship with each customer.
• Creating and following through with individualised action plans for customers.
• Identify, structure and recommend vacancy and training solutions with the team.
• Maintain accurate customer records to document the customer journey.

Connaissances

Target driven

Customer-focused

Pragmatic

Solution-focused

Description du poste

Employment Advisor - Restart

Location

This position is will cover our Eastleigh offices. Occasionally the employee may be required to travel to surrounding areas in which the programme is being delivered. In such instances, travel costs will be reimbursed by Palladium.

This role is a 8 month Fixed Term Contract

Primary Duties and responsibilities

Take responsibility and accountability for customers as assigned and work with them through to employment. This will include:

• Assessing each customer's starting position to decide how to best meet their needs.
• Building rapport and a positive working relationship with each customer.
• Creating and following through withindividualised action plans, ensuring appropriate and effective activity isundertaken by each customerAddress each customer's personal constraints to employment, providing challenge, advice and guidance where appropriate in order to develop their capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.
• Identify, structure and recommend vacancy and training solutions, working in close consultation with the team to meet the specific needs of customers and employers.
• Maintain accurate customer records to the required standard to ensure the customer journey is documented in accordance with quality and contractual requirements.
• Develop an understanding of specialist signposting services in the local area / region, building knowledge in areas such as specific disabilities, housing, benefits etc.
• Meet personal performance targets, Key Performance Indicators and all Quality and Compliance measures by delivering a high-quality employability service to customers.
• Develop relationships and networks with key stakeholders, including employers, Job Centre teams and provisions and funding providers, to ensure smooth operation of all processes.

Skills and experience

Required

• Target driven and customer-focused with a passion for helping and supporting people to make positive change.
• Pragmatic and solution-focused, with the confidence to challenge mindsets and behaviours.
• High levels of