Lead Employment Advisor | Coaching & Performance Leader

Maximus; Walthamstow; Remote; GBP 32,000 - 40,000; Full time

Job summary

Maximus is seeking a Lead Employment Advisor for the Restart Scheme to drive performance excellence across a team of Employment Advisors. You will mentor, coach, and deliver targeted training while ensuring quality and contractual compliance.

You will support the Business Manager, deputise when needed, and lead by example to achieve KPIs and deliver high standards of service. Strong data analysis and communication skills are essential.

Qualifications

• Clear and demonstrable track record of strong performance, target achieving, Job Start, First Earnings and Job Outcome performance.
• Clear and demonstrable record of punctuality, quality service delivery and programme administration.
• Excellent understanding of performance management and quality assurance.
• Exceptional communication, interpersonal, and organisational skills.
• Ability to analyse data and translate insights into actionable improvements.
• Experience working to structured targets and deadlines.
• Experience working on the Restart Scheme or similar DWP-funded programmes.

Responsibilities

• Monitor advisor performance against KPIs and contractual targets.
• Identify underperformance trends and implement tailored improvement plans.
• Deliver one-to-one coaching and group workshops to enhance advisor effectiveness.
• Use data insights to drive continuous improvement and innovation.
• Act as a role model and first point of contact for Employment Advisors.
• Support recruitment and upskilling the team.
• Provide ongoing support, guidance, and motivation to help advisors achieve their goals.
• Facilitate peer learning and best practice sharing across the team.
• Support onboarding and induction of new advisors.
• Ensure a team of EAs deliver expected quality standards and programme administration expectations.

Skills

Performance management

Quality assurance

Coaching

Data analysis

Training delivery

Customer service

Communication

Organisation

Target achievement

Tools

Microsoft Outlook

Job description

Maximus is seeking a Lead Employment Advisor for the Restart Scheme to drive performance excellence across a team of Employment Advisors. You will mentor, coach, and deliver targeted training while ensuring quality and contractual compliance.

You will support the Business Manager, deputise when needed, and lead by example to achieve KPIs and deliver high standards of service. Strong data analysis and communication skills are essential.