Lead, Elective Admissions & Scheduling

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 28,000 - 31,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking an Elective Admissions Team Leader (NHS AfC: Band 4) to oversee a team of Booking Co-ordinators and manage clerical staff to meet patient access targets.

You will liaise with clinicians and managers, supervise recruitment and training, and drive process improvements in elective admissions while supporting staff wellbeing in a busy, patient‑facing environment.

Qualifications

• GCSE/O Level or equivalent work experience.
• Experience of further development / first line management course.
• A minimum of 3 years recent experience in a customer/patient focused healthcare environment.
• Significant experience of waiting list management and booking.
• Experience of dealing with patient appointments over the telephone.
• Understanding and maintaining patient confidentiality.
• Experience of working in a fast paced changeable environment.
• Ability to prioritise workload and meet deadlines.
• Experience of staff training and development.

Responsibilities

• Be responsible for the operational management of a given team of Booking Co-ordinators.
• Coordinate and monitor annual/study leave requests and sickness absence; maintain leave records.
• Recruitment activities (short-listing, interviewing, selection).
• Initiate and train new staff.
• Conduct performance management and appraisals with the Elective Admissions Manager.
• Attend meetings and cascade information to Senior/Booking Coordinators.

Skills

Customer service

Staff management

Communication

Line management

Education

GCSE/O Level

First line management course

Job description

Royal United Hospitals Bath NHS Foundation Trust is seeking an Elective Admissions Team Leader (NHS AfC: Band 4) to oversee a team of Booking Co-ordinators and manage clerical staff to meet patient access targets.

You will liaise with clinicians and managers, supervise recruitment and training, and drive process improvements in elective admissions while supporting staff wellbeing in a busy, patient‑facing environment.