Lead Dynamics 365 CRM Architect (Hybrid/Remote)

Darwin Recruitment; Greater London; Hybrid; GBP 129,000 - 166,000; Full time

Job summary

Darwin Recruitment is seeking a Lead Dynamics 365 CRM Solution Architect to define and assure the end-to-end technical architecture for a major CRM transformation. You will design a secure, scalable Dynamics 365 and Power Platform solution integrating with identity, contact centre, secure communications, fraud, data, AI, and customer-experience services.

The programme covers customer and case management, omnichannel interactions, AI and insights, customer portals, identity verification, secure

Qualifications

• Proven experience as a Dynamics 365 solution architect on enterprise CRM programmes.
• Deep knowledge of Dynamics 365 CE, Dataverse, Power Platform and extensibility patterns.
• Experience with Azure, APIs, integration middleware, identity, data, and cloud services.
• Ability to lead architecture governance and produce architecture artefacts and patterns.

Responsibilities

• Own target-state D365 solution architecture across customer records and omnichannel engagement.
• Define the D365 and Power Platform architecture, including Dataverse data model and security.
• Design integration architecture between Dynamics 365 and enterprise services.
• Define API, event-driven, messaging, data-sharing patterns for high-volume, secure services.
• Lead architecture governance and design reviews.
• Produce architecture artefacts including solution outlines, target architecture, integration patterns, data flows, and ADRs.
• Collaborate with product, delivery, security, data, and infrastructure teams to translate outcomes into a deliverable solution.
• Assess D365, Power Platform, Azure, and third-party capabilities against programme requirements.

Skills

D365 architecture

Dynamics 365 CE

Dataverse

Power Platform

Power Apps

Power Automate

Power Pages

D365 extensibility

Azure

APIs

Integration middleware

Identity

Data

Security architecture

IAM

OAuth/OIDC

API security

Event-driven design

Data sharing

Leadership

Architecture documentation

Job description

Darwin Recruitment is seeking a Lead Dynamics 365 CRM Solution Architect to define and assure the end-to-end technical architecture for a major CRM transformation. You will design a secure, scalable Dynamics 365 and Power Platform solution integrating with identity, contact centre, secure communications, fraud, data, AI, and customer-experience services.

The programme covers customer and case management, omnichannel interactions, AI and insights, customer portals, identity verification, secure