Dynamics 365 CRM Solution Architect

Darwin Recruitment; Greater London; Hybrid; GBP 129,000 - 166,000; Full time

Job summary

Darwin Recruitment is seeking a Lead Dynamics 365 CRM Solution Architect to define and assure the end-to-end technical architecture for a major CRM transformation. You will design a secure, scalable Dynamics 365 and Power Platform solution integrating with identity, contact centre, secure communications, fraud, data, AI, and customer-experience services.

The programme covers customer and case management, omnichannel interactions, AI and insights, customer portals, identity verification, secure

Qualifications

• Proven experience as a Dynamics 365 solution architect on enterprise CRM programmes.
• Deep knowledge of Dynamics 365 CE, Dataverse, Power Platform and extensibility patterns.
• Experience with Azure, APIs, integration middleware, identity, data, and cloud services.
• Ability to lead architecture governance and produce architecture artefacts and patterns.

Responsibilities

• Own target-state D365 solution architecture across customer records and omnichannel engagement.
• Define the D365 and Power Platform architecture, including Dataverse data model and security.
• Design integration architecture between Dynamics 365 and enterprise services.
• Define API, event-driven, messaging, data-sharing patterns for high-volume, secure services.
• Lead architecture governance and design reviews.
• Produce architecture artefacts including solution outlines, target architecture, integration patterns, data flows, and ADRs.
• Collaborate with product, delivery, security, data, and infrastructure teams to translate outcomes into a deliverable solution.
• Assess D365, Power Platform, Azure, and third-party capabilities against programme requirements.

Skills

D365 architecture

Dynamics 365 CE

Dataverse

Power Platform

Power Apps

Power Automate

Power Pages

D365 extensibility

Azure

APIs

Integration middleware

Identity

Data

Security architecture

IAM

OAuth/OIDC

API security

Event-driven design

Data sharing

Leadership

Architecture documentation

Job description

Lead Dynamics 365 CRM Solution Architect

Location: London hybrid (2-3 days per week on site), or fully remote from elsewhere in the UK with occasional travel to London

Engagement: Inside IR35

Duration: 6 months, extendable

Role summary

We are seeking a Lead Dynamics 365 CRM Solution Architect to define and assure the end-to-end technical architecture for a major enterprise CRM transformation programme. You will design a secure, scalable Dynamics 365 and Power Platform solution that integrates with identity, contact centre, secure communications, fraud, data, AI, and customer-experience services.

The programme covers customer and case management, omnichannel interactions, AI and insights, customer portals, identity and verification, secure digital exchange, fraud prevention, and data integration.

Key responsibilities

• Own the target-state Dynamics 365 solution architecture across customer records, case management, omnichannel engagement, customer service, portals, AI, insights, and reporting.
• Define the D365 and Power Platform architecture, including Dataverse data model, security model, solution design, environment strategy, ALM, and extensibility approach.
• Design integration architecture between Dynamics 365 and enterprise services, including identity and verification, CCaaS/contact centre, secure digital exchange, document storage, fraud, and enterprise data platforms.
• Define API, event-driven, messaging, data-sharing, and integration patterns suitable for high-volume, secure customer-facing services.
• Lead architecture governance, technical design authority, design reviews, and resolution of cross-domain design issues.
• Produce architecture artefacts including solution outlines, target architecture, integration patterns, data flows, non-functional requirements, and architecture decision records.
• Work with product, delivery, security, data, service design, infrastructure, and supplier teams to translate business outcomes into a deliverable technical solution.
• Assess D365, Power Platform, Azure, and third-party capabilities against programme requirements, including AI, insights, portals, knowledge management, and customer communications.
• Ensure the solution meets expectations for security, resilience, accessibility, interoperability, data protection, and value for money.
• Support procurement, technical due diligence, supplier onboarding, delivery assurance, and transition activities.

Essential skills and experience

• Proven experience as a Dynamics 365 solution architect or lead architect on large enterprise CRM, customer service, case-management, or citizen-service programmes.
• Deep knowledge of Dynamics 365 Customer Engagement, Customer Service, Dataverse, Power Platform, Power Apps, Power Automate, Power Pages, and D365 extensibility patterns.
• Strong architecture experience across Azure, APIs, integration middleware, identity, data, cloud, and customer-channel services.
• Experience designing integrations with contact centre/CCaaS, identity and verification, document exchange, fraud, or enterprise data services.
• Strong knowledge of D365 security architecture, IAM, OAuth/OIDC, API security, data protection, resilience, and cloud-native design.
• Experience defining scalable integration, event-driven, and data-sharing patterns for high-volume platforms.
• Ability to lead technical decision-making and produce clear architecture documentation for multidisciplinary teams.

Desirable skills and experience

• Microsoft certifications such as Dynamics 365 Solutions Architect Expert, Power Platform Solutions Architect Expert, Azure Solutions Architect Expert, or equivalent.
• Experience with Dynamics 365 Customer Insights, Copilot Studio, Azure OpenAI, Azure AI Search, Azure Integration Services, Azure API Management, and Azure data services.
• Experience in central government, tax, welfare, healthcare, banking, or other regulated sectors.
• Knowledge of government architecture, security, accessibility, and technology standards.
• Experience supporting major procurement, supplier evaluation, technical due diligence, or system-integrator onboarding.