Lead Digital Change & Continuous Improvement

NHS Resolution; Leeds; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Flexible working arrangements

Eye care vouchers

Blue Light card

Cycle to work scheme

Season ticket loan scheme

Job summary

NHS Resolution is seeking a Digital Change & Continuous Improvement Manager to shape the future of the Practitioner Performance Advice service in Leeds. You will bridge operational teams, digital specialists and analytics to deliver practical improvements that enhance user experience and reporting.

This is a full-time role offering the chance to lead digital projects, manage backlogs and measure benefits while working with senior teams to drive continuous improvement across the service.

Qualifications

• Experience delivering digital or system improvements in a large organisational environment.
• Experience gathering user requirements and translating them into practical solutions.
• Ability to analyse information, identify opportunities and make evidence-based recommendations.
• Experience working with digital, technical or data teams to develop and implement improvements.

Responsibilities

• Leading and prioritising a portfolio of digital and process improvements across the Advice service.
• Working with users to understand operational challenges and define requirements.
• Translating business needs into user stories, specifications and acceptance criteria.
• Managing the digital improvement backlog and benefits tracker; enhancing reporting and data quality.
• Coordinating testing, implementation, training and user adoption; evaluating impact.

Skills

Analytical thinking

Stakeholder engagement

Communication

Change management

Problem solving

Job description

NHS Resolution is seeking a Digital Change & Continuous Improvement Manager to shape the future of the Practitioner Performance Advice service in Leeds. You will bridge operational teams, digital specialists and analytics to deliver practical improvements that enhance user experience and reporting.

This is a full-time role offering the chance to lead digital projects, manage backlogs and measure benefits while working with senior teams to drive continuous improvement across the service.