Lead Dental Receptionist — Shape Patient Experience

Bupa Dental Care; Woking; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Healthcare & wellbeing benefits

Career progression opportunities

Staff discounts

Job summary

Bupa Dental Care in Woking is seeking a hands-on Lead Dental Receptionist to oversee day-to-day reception operations and support the Practice Manager in a busy 7-surgery setting.

This role is 4 days on reception and 1 day on office-based responsibilities, requiring strong leadership, excellent customer care, and seamless diary management to ensure a superb patient experience and efficient clinic workflow.

Qualifications

• Previous dental reception experience.
• Strong organisational and communication skills.
• Proactive approach with ability to lead by example.

Responsibilities

• Oversee reception and staff rotas.
• Greet patients warmly and manage enquiries by phone and in person.
• Diary and appointment management to keep the practice running smoothly.
• Explain processes and treatment options to patients and support payments.
• Maintain accurate patient records and confidential information.
• Handle concerns and complaints professionally.
• Support clinicians and assist with smooth handovers through patient journey from reception to treatment.

Skills

Dental reception experience

Customer service

Team leadership

Job description

Bupa Dental Care in Woking is seeking a hands-on Lead Dental Receptionist to oversee day-to-day reception operations and support the Practice Manager in a busy 7-surgery setting.

This role is 4 days on reception and 1 day on office-based responsibilities, requiring strong leadership, excellent customer care, and seamless diary management to ensure a superb patient experience and efficient clinic workflow.