Lead Receptionist

Bupa; Woking; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Healthcare & wellbeing support

Staff discount and benefits

Career progression and training

Cycle to Work Scheme

Employee assistance program

Job summary

Bupa Dental Care in Woking is seeking a capable Lead Dental Receptionist to run the front desk across 4 days on reception and 1 day on office-based duties. You will lead and support the reception team, ensuring smooth day-to-day operations and outstanding patient care in a busy 7-surgery practice.

Ideal candidates have dental reception experience, strong organisational and communication skills, and a proactive leadership mindset, with a view to long-term development within a growing dental group.

Qualifications

• Previous dental reception experience.
• Strong organisational and communication skills.
• Proactive approach and ability to lead by example.
• Desire to develop and progress within a growing business.

Responsibilities

• Oversee reception and staff rotas.
• Warmly greet patients and manage queries by phone and in person.
• Manage diary, bookings, cancellations and rescheduling.
• Support patients with private vs NHS options and payments.
• Maintain accurate patient records and confidential information.
• Handle concerns and complaints professionally to a positive outcome.
• Assist clinicians with smooth handovers and patient journey from reception to treatment.

Skills

Dental reception

Leadership

Communication

Customer service

Tools

IT systems

Job description

Lead Dental Receptionist – Woking the Retreat, GU22 7QJ.

Mon- Fri 8am-6pm

We are looking for an experienced and motivated Lead Receptionist to join our busy 7-surgery dental practice.

This is a hands‑on role, with 4 days working on reception and 1 day dedicated to office‑based responsibilities, supporting the smooth day-to-day running of the practice.

The practice benefits from having a dedicated Patient Care Coordinator on site, meaning this role is focused on leading and supporting the reception team rather than acting as a deputy to the Practice Manager.

We are a growing practice with a strong track record of developing our people, having recently promoted two team members internally. This position would suit someone looking to build a long-term career in dental practice management and leadership.

Essential Requirements

• Previous dental reception experience
• Strong organisational and communication skills
• A proactive approach and ability to lead by example
• A desire to develop and progress within a growing business

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.

What You’ll Be Doing

• Oversee reception and staff rotas
• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem‑solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What We’re Looking For

• Confident leading a team
• Previous experience in a customer‑focused role.
• Strong communication skills, both face‑to‑face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits Of Working With Us

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• ... and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you’re organised, approachable, and love helping people, this could be the perfect role for you.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer