Lead Customer Success — AI-Driven PropTech Growth

Searchability®; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Meaningful early-stage equity

Opportunity to join an ambitious AI at

Work closely with Founders, Product, E

Job summary

Searchability is an ambitious early-stage AI business building PropTech solutions for property management. They seek a Lead Customer Success Manager to own client relationships from onboarding to retention and expansion, ensuring success and long-term value.

You will design onboarding processes, coordinate technical setup, validate data, and build AI-powered CS workflows to scale without headcount growth. You’ll work closely with Founders, Product and Engineering to shape the roadmap.

Qualifications

• 3+ years in a client-facing B2B SaaS role.
• Experience managing enterprise client relationships.
• Proven experience converting pilot customers into paying clients.
• Experience driving product adoption, retention and account growth.
• Ability to explain technical concepts clearly to non-technical customers.

Responsibilities

• Own onboarding through to retention and expansion.
• Manage onboarding, data validation and go-live.
• Build AI-powered CS workflows and automation.
• Monitor customer performance and handle escalations.
• Collaborate with Product and Engineering to shape the roadmap.

Skills

B2B SaaS

Customer success

Technical account management

APIs & integrations

AI workflows

Account growth

Pilot conversion

Enterprise relationships

Strong communication

Startup environment

Tools

HubSpot

Twilio

WhatsApp Business API

Slack

Notion

Job description

Searchability is an ambitious early-stage AI business building PropTech solutions for property management. They seek a Lead Customer Success Manager to own client relationships from onboarding to retention and expansion, ensuring success and long-term value.

You will design onboarding processes, coordinate technical setup, validate data, and build AI-powered CS workflows to scale without headcount growth. You’ll work closely with Founders, Product and Engineering to shape the roadmap.