Lead AI-Powered Customer Success Manager (London)

Matchtech; Surrey Heath; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Early-stage equity

Opportunity to shape company's growth

Key role in AI automation

Job summary

Matchtech is seeking a dynamic Lead Customer Success Manager to join their innovative team in London, transforming the property management services industry with AI.

The role involves owning the client onboarding process, managing relationships, and driving product adoption via AI tools. The ideal candidate will have significant B2B SaaS experience and strong communication skills, bringing a passion for AI automation to this pivotal position.

Enjoy competitive salary, equity options, and the opportunity to shape a groundbreaking PropTech company.

Qualifications

• Significant experience in a client-facing B2B SaaS role such as Customer Success or Technical Account Management.
• Ability to build and deploy AI workflows.
• Experience managing enterprise client relationships.

Responsibilities

• Own the end-to-end onboarding process for clients.
• Design and deploy AI-powered workflows.
• Manage client relationships and monitor health metrics.
• Convert pilot clients into paying customers.
• Translate customer feedback into actionable product tickets.
• Diagnose and resolve technical issues.

Skills

Client-facing B2B SaaS experience

AI workflow deployment

Enterprise client management

Technical concepts knowledge

Diagnostic problem-solving skills

Communication skills

Startup experience

Familiarity with Twilio/WhatsApp APIs

Job description

Matchtech is seeking a dynamic Lead Customer Success Manager to join their innovative team in London, transforming the property management services industry with AI.

The role involves owning the client onboarding process, managing relationships, and driving product adoption via AI tools. The ideal candidate will have significant B2B SaaS experience and strong communication skills, bringing a passion for AI automation to this pivotal position.

Enjoy competitive salary, equity options, and the opportunity to shape a groundbreaking PropTech company.