Product Success Lead

Trust In SODA; Greater London; Hybrid; GBP 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Equity

Hybrid work

Zusammenfassung

Trust in SODA in London is seeking a Product Success Lead to own the post-sale journey, from onboarding through to retention, adoption, and product feedback. This highly technical, customer-facing role sits at the intersection of Customer Success, Solutions Engineering, Implementation, and Product.

In a high-growth AI startup, you will work hybrid in London, four days in the office, and partner with founders to influence product direction while shaping scalable customer processes and success

Qualifikationen

• Experience in customer-facing technical roles with hands-on project delivery.
• Proven ability to own outcomes like retention and onboarding success.
• Strong troubleshooting and ability to explain tech to non-technical stakeholders.

Aufgaben

• Own onboarding and go-lives from contract signature through to successful launch.
• Configure integrations, troubleshoot technical issues, and resolve implementation challenges.
• Monitor customer health, proactively identify risks, and drive retention.
• Build reporting and demonstrate clear ROI to customers using data and product usage metrics.
• Act as the voice of the customer internally, working closely with Product and Engineering teams.
• Turn recurring customer issues into scalable processes, tools, and product improvements.
• Identify account growth opportunities and support expansion efforts.

Kenntnisse

Solutions Engineering

Implementation

Technical Account Mgmt

Customer Success

Technical Communication

Product Feedback

Tools

APIs

Integrations

Automation

Jobbeschreibung

Product Success Lead | London | AI Startup | Hybrid

I'm working with an early-stage, AI-native SaaS company that is transforming how a traditional industry operates through automation and AI-driven workflows.

They're looking for a Product Success Lead to own the post-sale customer journey, from implementation and onboarding through to retention, adoption, and product feedback.

This is a highly technical, customer-facing role sitting at the intersection of Customer Success, Solutions Engineering, Implementation, and Product.

What you'll be doing:

• Own customer onboarding and go-lives from contract signature through to successful launch.
• Configure integrations, troubleshoot technical issues, and resolve implementation challenges.
• Monitor customer health, proactively identify risks, and drive retention.
• Build reporting and demonstrate clear ROI to customers using data and product usage metrics.
• Act as the voice of the customer internally, working closely with Product and Engineering teams.
• Turn recurring customer issues into scalable processes, tools, and product improvements.
• Identify account growth opportunities and support expansion efforts.

What they're looking for:

• Experience in Solutions Engineering, Implementation, Technical Account Management, Technical Customer Success, or a similar customer-facing technical role.
• Experience delivering customer-facing technical projects involving integrations, automation, APIs, configuration, or workflow implementation.
• Strong troubleshooting and problem-solving skills.
• Comfortable working directly with customers and explaining technical concepts to non-technical stakeholders.
• Experience owning customer outcomes such as retention, adoption, onboarding success, or conversion.
• AI-native mindset with an interest in automation and emerging technologies.
• Work directly with founders in a high-growth startup environment.
• Significant influence over product direction and customer experience.
• Opportunity to build scalable processes from scratch.
• Competitive salary + equity.
• Hybrid working (London, 4 days in office).