Lead Contract & Compliance Specialist

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Jones Lang LaSalle Incorporated in London is seeking a Lead Contract Support to manage end-to-end contract administration and compliance for JLL's Work Dynamics accounts. You will coordinate with clients, vendors, and internal teams to ensure accurate financials and top-tier service delivery.

The role combines technical contract knowledge with proactive stakeholder management, focusing on right-first-time delivery and adherence to policies and SLAs.

Qualifications

• Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook).
• Experience working with client management systems and contract management platforms.
• Strong attention to detail with ability to maintain accurate records and trackers.
• Excellent interpersonal and customer service skills with ability to communicate professionally across all stakeholder levels.
• Proven ability to multitask, prioritize workload, and make effective decisions quickly.
• Adaptable and flexible approach to changing work requirements and priorities.
• Ability to remain calm and control emotions when handling conflict or challenging situations.
• Proactive problem-solver who takes ownership and drives resolution.
• Strong organizational skills with ability to work independently.

Responsibilities

• Contract & Compliance Management—Review paperwork, raise child work orders, build quotes, and manage purchase orders.
• Financial Coordination—Process PO uplifts, chase invoices, and monitor financial performance.
• Stakeholder Communication—Respond to emails, maintain client systems, and ensure service levels meet SLAs.
• Process Excellence—Own work orders from initiation to resolution and close assigned tasks.
• Team Leadership & Development—Upskill teammates, document 121s, and maintain confidentiality.

Skills

MS Office

Client management systems

Contract management platforms

Attention to detail

Interpersonal skills

Multitasking

Decision making

Tools

MS Office

Contract management platforms

Job description

Jones Lang LaSalle Incorporated in London is seeking a Lead Contract Support to manage end-to-end contract administration and compliance for JLL's Work Dynamics accounts. You will coordinate with clients, vendors, and internal teams to ensure accurate financials and top-tier service delivery.

The role combines technical contract knowledge with proactive stakeholder management, focusing on right-first-time delivery and adherence to policies and SLAs.