Lead Contract Support

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Jones Lang LaSalle Incorporated in London is seeking a Lead Contract Support to manage end-to-end contract administration and compliance for JLL's Work Dynamics accounts. You will coordinate with clients, vendors, and internal teams to ensure accurate financials and top-tier service delivery.

The role combines technical contract knowledge with proactive stakeholder management, focusing on right-first-time delivery and adherence to policies and SLAs.

Qualifications

• Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook).
• Experience working with client management systems and contract management platforms.
• Strong attention to detail with ability to maintain accurate records and trackers.
• Excellent interpersonal and customer service skills with ability to communicate professionally across all stakeholder levels.
• Proven ability to multitask, prioritize workload, and make effective decisions quickly.
• Adaptable and flexible approach to changing work requirements and priorities.
• Ability to remain calm and control emotions when handling conflict or challenging situations.
• Proactive problem-solver who takes ownership and drives resolution.
• Strong organizational skills with ability to work independently.

Responsibilities

• Contract & Compliance Management—Review paperwork, raise child work orders, build quotes, and manage purchase orders.
• Financial Coordination—Process PO uplifts, chase invoices, and monitor financial performance.
• Stakeholder Communication—Respond to emails, maintain client systems, and ensure service levels meet SLAs.
• Process Excellence—Own work orders from initiation to resolution and close assigned tasks.
• Team Leadership & Development—Upskill teammates, document 121s, and maintain confidentiality.

Skills

MS Office

Client management systems

Contract management platforms

Attention to detail

Interpersonal skills

Multitasking

Decision making

Tools

MS Office

Contract management platforms

Job description

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jones Lang LaSalle (JLL) is a leading global professional services firm specializing in real estate and investment management. Our Work Dynamics division delivers comprehensive workplace management solutions that optimize facility operations, enhance workplace experiences, and drive value for our clients across their property portfolios.

About the Role

The Lead Contract Support professional manages end-to-end contract administration and compliance activities for JLL's Work Dynamics accounts. You'll coordinate between clients, vendors, and internal teams to ensure seamless contract execution, financial accuracy, and service delivery excellence. This role combines technical contract knowledge with proactive stakeholder management to support optimal client outcomes.

Key Responsibilities

• Contract & Compliance Management
• Review compliance paperwork from Planned Preventative Maintenance (PPM) programs and raise child work orders for remedial works.
• Build customer quotes using contract templates, obtain Lead approval, and submit to customers for sign-off.
• Manage quote tracker, chase expiring quotes, and coordinate rejected quotes with LCS.
• Build applications for billing when work orders are ready to invoice, following CDM/Lead instructions.
• Raise and manage annual purchase orders at contract year commencement.
• Financial Coordination
• Process reactive and remedial PPM purchase order uplifts as required.
• Chase vendors for outstanding invoices and ensure timely payment processing.
• Monitor contract financial performance and maintain accurate financial documentation.
• Stakeholder Communication
• Manage contract inbox by responding to emails and actioning requests promptly.
• Maintain open communication with engineers through proactive outbound calls to ensure service levels meet SLAs.
• Coordinate with customers, vendors, and internal teams to resolve issues and meet contractual obligations.
• Update client systems compliantly and maintain comprehensive work order records.
• Process Excellence
• Work with a right-first-time philosophy aligned with JLL policies and procedures.
• Take ownership of work orders from initiation through resolution.
• Proactively monitor, chase, and close all assigned work.
• Handle and escalated complaints appropriately within company processes.
• Identify inefficiencies and escalated concerns while working within authority limits.
• Team Leadership & Development
• Act as role model when upskilling new team members.
• Complete 121 documentation and deliver against agreed KPIs.
• Participate in coaching sessions to enhance performance.
• Maintain confidentiality of sensitive information.

Essential Qualifications & Experience

Technical Skills

• Proficient in MS Office suite (Word, Excel, PowerPoint, Outlook).
• Experience working with client management systems and contract management platforms.
• Strong attention to detail with ability to maintain accurate records and trackers.

Professional Competencies

• Excellent interpersonal and customer service skills with ability to communicate professionally across all stakeholder levels.
• Proven ability to multitask, prioritize workload, and make effective decisions quickly.
• Adaptable and flexible approach to changing work requirements and priorities.
• Ability to remain calm and control emotions when handling conflict or challenging situations.

Behavioral Attributes

• Proactive problem-solver who takes ownership and drives resolution.
• Strong organizational skills with ability to work independently.
• Commitment to continuous improvement and professional development.
• Team player who collaborates effectively across functions.

Location: On-site –London, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.