PFI Contract Compliance Manager

Jones Lang LaSalle Incorporated; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Governance & Compliance professional to support the Divisional Director in driving operational excellence, governance assurance and continuous improvement across the PFI portfolio. The role leads governance standards, reviews outputs, and promotes best practice to ensure contractual compliance.

The successful candidate will oversee contract governance, prepare standard reporting templates, and drive actions from governance forums, contributing

Qualifications

• Significant experience within PFI, or complex FM environments.
• Strong understanding of contractual compliance and governance.
• Experience undertaking audits and quality reviews.
• Strong analytical and reporting skills.
• Continuous improvement experience.

Responsibilities

• Maintain oversight of governance and compliance arrangements.
• Monitor adherence to contractual governance requirements.
• Review governance outputs, compliance reports and assurance activities.
• Identify governance weaknesses and compliance risks.
• Develop divisional governance standards and assurance frameworks.
• Establish divisional governance standards and facilitate governance and compliance forums.
• Coordinate lessons learned and best practice sharing.
• Promote standardisation across all contracts.
• Assess reports against contractual schedules and verify service reports contain appropriate contractual evidence.
• Challenge poor-quality or non-compliant reporting.
• Develop standard reporting templates and frameworks.
• Develop and implement an assurance programme.
• Undertake governance reviews and quality audits.
• Track corrective and preventative actions.
• Identify recurring operational and contractual issues.
• Undertake root cause analysis.
• Develop improvement initiatives.
• Capture lessons learned and replicate best practice.
• Support divisional governance meetings.
• Support business planning, mobilisation and transformation projects.
• Produce management reports and presentations.

Skills

Governance

Contractual compliance

Audits & quality reviews

Analytical reporting

Continuous improvement

PFI/FM experience

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

ROLE PURPOSE

To support the Divisional Director in driving operational excellence, contractual compliance, governance effectiveness and continuous improvement across the PFI portfolio. The role acts as the divisional lead for governance assurance, performance analysis, quality management and best practice implementation.

PRINCIPAL ACCOUNTABILITIES

1. Governance & Contract Compliance Assurance
   • Maintain oversight of governance and compliance arrangements.
   • Monitor adherence to contractual governance requirements.
   • Review governance outputs, compliance reports and assurance activities.
   • Identify governance weaknesses and compliance risks.
   • Develop divisional governance standards and assurance frameworks.
2. Oversight of Contract Support Leads
   • Establish divisional governance standards.
   • Facilitate governance and compliance forums.
   • Coordinate lessons learned and best practice sharing.
   • Promote standardisation across all contracts.
3. Contractual Reporting & Performance Assurance
   • Assess reports against contractual schedules.
   • Verify service reports contain appropriate contractual evidence.
   • Challenge poor-quality or non-compliant reporting.
   • Develop standard reporting templates and frameworks.
4. Quality Management & Assurance
   • Develop and implement an assurance programme.
   • Undertake governance reviews and quality audits.
   • Track corrective and preventative actions.
5. Continuous Improvement & Best Practice
   • Identify recurring operational and contractual issues.
   • Undertake root cause analysis.
   • Develop improvement initiatives.
   • Capture lessons learned and replicate best practice.
6. Business Management Responsibilities
   • Support divisional governance meetings.
   • Support business planning, mobilisation and transformation projects.
   • Produce management reports and presentations.

KNOWLEDGE & EXPERIENCE

• Significant experience within PFI, or complex FM environments.
• Strong understanding of contractual compliance and governance.
• Experience undertaking audits and quality reviews.
• Strong analytical and reporting skills.
• Continuous improvement experience.

LOCATION

Remote –Cheshire, GBR

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYS.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.