Lead Client Care Advisor

Vets for Pets; Glasgow; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

Discounts

Birthday off

Pension

Job summary

Vets for Pets in Glasgow Forge is seeking a friendly receptionist to join our team. You will be the welcoming face for clients and their pets, coordinating online bookings and guiding clients through our services.

The role emphasizes excellent client service, clear communication, and collaboration with the veterinary team. The position is 30–40 hours per week, Monday–Friday 8:30am–6:30pm, with one in three Saturdays 9:00am–6:00pm; Sundays are closed.

Qualifications

• Minimum of 1 year in a customer-facing role preferred.
• Must be comfortable using online booking systems and handling payments.

Responsibilities

• Greet clients and their pets as they arrive at the practice.
• Provide guidance on services and bookings, keeping up-to-date with current offerings.
• Handle payments and process future bookings accurately.
• Support the clinical team by coordinating smooth daily routines.

Skills

Customer service

Computer literacy

Multitasking

Team player

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Glasgow Forge Vets For Pets.

Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must. Previous experience in a customer facing position is essential.

Our focus is to provide an exceptional service to our clients and the best care possible to their pets - Your role would be to provide a link between clients and the clinical team.

An ability to build strong relationships with our clients, their pets and the practice team is also essential.
Your great client service during a client's visit will make sure that their absolute satisfaction is given and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

Multi tasking daily to greet each client and offer support, guidance, managing payments and future bookings confidently.

This role would be working 30 - 40 hours per week.

You will be working between the hours of Monday to Friday 8.30am - 6.30pm, 1 in 3 Saturday shifts - 9.00am - 6.00pm, we are Closed Sunday!

Salary from £13.00 per hour depending on experience.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• Leadership role within the reception team would be considered.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance including your birthday off.

Location: G31 4BH

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!