Client Care Advisor

Vets for Pets; Ayr; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

20% off at Pets at Home and across The

Private healthcare

Career progression

Generous holiday allowance

Job summary

Vets for Pets is hiring a Client Care Advisor to join our busy Ayrshire practices (Ayr, Irvine and Kilmarnock). This full-time role covers 40 hours per week with 2 Saturdays in 4. You will greet clients and their pets, take payments and help book appointments, while providing a warm, guiding service across three sites.

Join our friendly team and contribute to a high standard of client care. You’ll support our clinical colleagues and help create a welcoming atmosphere for every client and pet

Qualifications

• Experience in front-facing customer service roles.
• Ability to manage payments and bookings.
• Comfort working across multiple sites in Ayrshire.

Responsibilities

• Welcome clients and their pets with a friendly, warm greeting.
• Provide exceptional service from arrival to checkout.
• Explain services, products and care plans to clients.
• Take payments and schedule appointments with accuracy.
• Work closely with veterinary team to support clients and patients.
• Maintain a calm, positive environment even on busy days.
• Adapt across three Ayrshire practices and help where needed.

Skills

Customer service

Communication

Multi-site coordination

Job description

Exciting New Opportunity! Ayr, Irvine & Kilmarnock Vets For Pets

Due to growth and expansion within our practices we are looking for a Client Care Advisor to join our busy team. This is a multi-site position working across our three Ayrshire practices (Ayr, Irvine and Kilmarnock).

This role is working Full Time, 40 hours per week. Including 2 in 4 Saturdays.

If you love delivering excellent service, thrive in a fast-paced environment, and want to be part of an amazing team, this is the role for you! Join us at our friendly Ayrshire practices and make a real difference every day.

A Bit About Us

We're a close-knit team of 60+ colleagues made up of Veterinary
Surgeons, Registered Veterinary Nurses, Practice Managers and Client Care Advisors, working across our three busy Ayrshire practices.

We genuinely treat each other like family. No two days are ever the same, and while the job can be busy, there's always someone on hand to help when you need it. We work hard, have a laugh together, and celebrate the good days as a team.

Outside of work, we love getting everyone together too, whether it's a team night out, a charity event or a team-building day. We believe a happy team creates the best experience for our clients and their pets.

If you're friendly, approachable, enjoy working with people and want to be part of a supportive team that genuinely enjoys what they do, come and join us, we'd love to welcome you to the team!

Who We Are Looking For

Are you the friendly, energetic, pet-loving superstar we're looking for? Do you love making people smile just as much as you love meeting their four-legged friends? If so, we'd love to hear from you!

As a Client Care Advisor, you'll be the friendly face that welcomes every client through our doors and the important link between our clients and our clinical team. You'll play a huge part in making every visit a positive experience, from greeting clients with a warm smile and answering their questions to taking payments and booking future appointments.

This isn't your average reception role. As a multi-site position across our three Ayrshire practices, no two days are ever the same. One day you'll be helping a worried owner, the next you'll be welcoming excited new puppy owners or supporting one of our busy clinical teams. You'll need to be organised, adaptable and happy to jump into whatever the day brings.

We're looking for someone with a real passion for customer care, who enjoys working in a busy environment and isn't afraid to get stuck in. Most importantly, we want someone with plenty of personality, someone who takes pride in their work, builds lasting relationships with our clients, and brings positive energy to the team every single day.

What You’ll Do

• Be the friendly, welcoming face that greets every client and their pet with a smile.
• Build strong relationships with our clients, providing exceptional service from the moment they walk through the door.
• Develop a great knowledge of our services, products and Complete Care plans, so you can confidently support and guide our clients.
• Keep calm under pressure and deliver a fantastic experience, even on our busiest days.
• Work closely with our vets, nurses and wider team to ensure every client and patient receives the very best care.
• Bring enthusiasm, positivity and a genuine love of animals to everything you do.
• Be flexible and adaptable, confidently working across our three Ayrshire practices and supporting wherever you're needed.
• Help create a fun, friendly and welcoming environment for clients, their pets and your colleagues every day.

You'll thrive in this role if you love keeping busy, enjoy helping people and their pets, and take pride in making a real difference to every client who walks through the door.

As this is a multi-site role, you'll be working across our three Ayrshire practices in Ayr, Irvine and Kilmar-nock, so a full UK driving licence and access to your own transport are essential.

Company Benefits

• Pension – plan for your future.
• Company benefits scheme – including 20% off at Pets at Home and across The Vet Group.
• Career progression – plenty of opportunities to move into a senior role.
• Special days off – your birthday, new pet day, and pet bereavement leave.
• Private healthcare – keeping you healthy and happy.
• In-house career development – grow your skills with us.
• Generous holiday allowance – take time to recharge.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!