Client Care Advisor

Vets for Pets; Altrincham; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

20% discount at Vet Group

20% discount at Pets at Home

20% discount at Groom Room

Discounts and cashbacks

In-house career development

Pension

Holiday allowance

Job summary

Vets for Pets in Altrincham is seeking a Client Care Advisor to join our friendly team. You will work at the front desk, managing bookings, payments, and client communications, while providing exceptional service to pets and their owners.

The role requires experience in reception/administration, strong Microsoft Office skills, and the ability to stay calm under pressure. A flexible schedule includes some Saturdays in a busy practice environment.

Qualifications

• Proven experience in reception/administration roles, with strong front‑of‑house skills.
• Experience in call handling and diary management within a busy environment.
• Proficient in Microsoft Office applications (Excel/Word) and familiar with practice management systems.
• Ability to build rapport with clients and team under pressure.

Responsibilities

• Greet clients and support them through their visit.
• Manage appointments, payments, and future bookings using the online system.
• Coordinate day‑to‑day practice activities to ensure a smooth workflow.
• Collaborate with a team of vets and nurses to deliver excellent client service.

Skills

Reception & administration

Call handling

Front of house

Microsoft Office (Excel/Word)

Tools

Microsoft Office Suite

Practice management software

Job description

If you're passionate about delivering excellent customer service and thrive in a team environment, our Altrincham Vets for Pets practice has an exciting opportunity for you to join us as a Client Care Advisor.

This is a client facing role that combines both front of house and administrative responsibilities, playing a key part in delivering an excellent patient and client experience. We are seeking an individual with proven experience in reception/ administration, call handling and front of house duties, ideally within a veterinary or medical environment. The successful candidate will demonstrate strong interpersonal and communication skills, with the ability to build effective relationships with clients and colleagues. You'll be proactive, resilient, able to use your initiative, and remain calm under pressure. For the right candidate, this role could be recruited at Senior Client Care Advisor level, depending on experience.

You will be confident in managing busy diaries and appointment systems, with excellent proficiency in Microsoft Office applications (particularly Excel and Word), as well as digital practice management systems (or similar platforms). Strong written communication and email management skills are also essential for this role.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.

You will be joining our supportive team of 4 vet, 3 RVNs, 2 SVNs and 6 CCAs.

This is a full‑time position working 30 to 40 hours per week however there is flexibility for the right candidate. Please note this role will include working either 1 in 3 or 1 in 4 Saturdays.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance. The salary for this role is £13 per hour, dependant on experience.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you.

Altrincham Vets for Pets: WA14 5GR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!