Customer Success Specialist

Trust In SODA; Greater London; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Equity

Hybrid work model (4 days in office, 1

Growth opportunities

Job summary

Trust in SODA is seeking a Customer Success Specialist in London with hybrid working arrangements. You will onboard clients, support agency teams, and ensure they derive maximum value from our AI-powered front desk.

The role offers collaboration with founders and core teams and a clear path to owning client accounts. Ideal candidates have 1+ year in customer success or related fields, comfort with data and automation tools, and strong communication.

Qualifications

• 1+ year of experience in Customer Success, client support, onboarding or operations.
• Experience building AI workflows or automations using Zapier, Make, n8n, ChatGPT or Claude.
• Confident working with spreadsheets, data and technical systems.
• Excellent communication skills and a customer-first mindset.
• Someone proactive, organized and excited to work in a fast-paced start up.

Responsibilities

• Onboard new clients and support agencies through go-live.
• Provide day-to-day customer support and troubleshoot technical issues.
• Manage data quality, integrations and client knowledge bases.
• Build and improve AI-powered workflows and automations.
• Monitor client performance and identify opportunities for improvement.
• Collaborate with Customer Success, Engineering and AI teams to improve the product.

Skills

Customer success

Data handling

Communication skills

Onboarding

Proactive & organized

Tools

Zapier

Make

n8n

ChatGPT

Claude

Job description

We're Hiring: Customer Success Specialist | London (Hybrid)

We're looking for a Customer Success Specialist to join an exciting, fast-growing AI startup transforming how UK letting and estate agents manage customer enquiries.

You'll play a key role in onboarding new clients, supporting agency teams and ensuring they get the most out of our AI-powered front desk.

What you'll be doing:

• Managing client onboarding and supporting agencies through go-live.
• Providing day-to-day customer support and troubleshooting technical issues.
• Managing data quality, integrations and client knowledge bases.
• Building and improving AI-powered workflows and automations.
• Monitoring client performance and identifying opportunities for improvement.
• Working closely with Customer Success, Engineering and AI teams to improve the product.

What we're looking for:

• 1+ year of experience in Customer Success, client support, onboarding or operations.
• Experience building AI workflows or automations using tools such as Zapier, Make, n8n, ChatGPT or Claude.
• Confident working with spreadsheets, data and technical systems.
• Excellent communication skills and a customer-first mindset.
• Someone proactive, organised and excited to work in a fast-paced start up.
• Competitive salary plus equity.
• Opportunity to work at the forefront of AI.
• Direct exposure to founders and the core team.
• Clear progression into owning your own client accounts.
• Hybrid working: 4 days in our London office, 1 day from home.