Customer Success Manager - AI Agents

Perlon AI; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Meaningful equity allocation

Private pension & healthcare

Remote-working opportunities

Rapid career progression

Job summary

A growing tech company in London is seeking a Customer Success Manager to manage over 50 accounts and enhance customer engagement through effective onboarding and campaign optimization. Ideal candidates will have a background in customer-facing roles, particularly in SaaS or AI-related fields. Strong communication skills are essential, along with a proactive mindset to build processes that foster customer success. This role requires being onsite at least three days a week for collaboration.

Qualifications

• 2+ years in a customer facing role, ideally Customer Success, Account Management or BD.
• Experience in SaaS / AI / GTM preferred.
• Ability to engage and build trust with senior executives.

Responsibilities

• Manage 50+ accounts with a focus on customer renewals and success.
• Work with CEO and CTO to optimize AI across Customer Success functions.
• Gather feedback and communicate insights for product refinement.

Skills

Customer Success

Account Management

SaaS knowledge

Strong communication

AI interest

Job description

At Perlon AI, we're building the future of digital sales agents to handle routine work end-to-end, freeing humans to focus on what they do best - creating, innovating, and building meaningful relationships.

Every company needs to sell, and the B2B Sales space presents one of the biggest single opportunities for AI innovation. McKinsey estimates that gen AI could open up an incremental $0.8 trillion to $1.2 trillion in productivity across sales and marketing. Gartner forecasts that within just a few years, 60% of B2B seller activities will be executed via generative AI technologies. And our early traction proves the direction things are headed.

We have signed dozens of customers including NASDAQ and FTSE100 companies and series‑E fintechs. We are backed by a leading VC and have established a global customer base across North America, Europe, Asia and MEA. We are growing 25% month‑on‑month and are looking to add to our Customer Success team.

About the role

We’re looking for an experienced Customer Success Manager to join our team in London. You will engage with our diverse range of customers (we work with everyone from investment banks to private jet brokers), across everything from onboarding to campaign optimisation. You will become an expert in using AI agents to run Outbound, and work collaboratively with Sales and Engineering teams to ensure exceptional outcomes for our customers, high adoption rates, and strong retention metrics.

We are a lean early‑stage business with big ambitions. You’ll need to thrive in ambiguity and be ready to think strategically about how we build global CS function as the company scales.

What you’ll do:

• Manage 50+ accounts and be responsible for customer renewals, success (the job title gives this part away!) and increased usage of the platform.
• Work closely with the CEO and, CTO to define a strategy that enables the optimisation of AI across the Customer Success and Support functions; we want to build a lean and efficient CS function that is supported by the best technology we can build.
• Codify best practices, guides, and FAQs based on customer interactions as we scale.
• Gather customer feedback, identify trends, and communicate insights to internal stakeholders for product refinement.
• Collaborate with the Sales team for smooth handoffs between pre- and post‑sale processes and for ongoing relationship management.
• Meet targets for adoption, retention, and customer advocacy through a data‑driven approach.

We’re looking for someone who can help to build the structures and processes we need to succeed and rapidly scale the business. Retention is everyone in our world, and we need someone who loves people and can own that metric.

What We’re Looking For:

• 2+ years in a customer facing role, ideally Customer Success, Account Management or BD, preferably with experience in SaaS / AI / GTM.
• Charm, charisma and the ability to get what you want out of senior executives; you need to be a dependable and trusted advisor to our customers at all times
• You sweat the details, thrive on ownership, and are motivated by helping customers win
• You can navigate ambiguity confidently, making quick, informed decisions. We want people who are smart, can prove it, and learn and adapt fast in a start‑up environment.
• You are knowledgeable about and (or) interested in AI, and its applications
• A builder’s mindset: proactive, resourceful, and unafraid to get hands‑on in a fast‑moving environment and think about building processes for your team
• Onsite in our London office min. three days a week—this role is highly collaborative and benefits from being in the room

What We Offer:

• Meaningful equity allocation
• Private pension & healthcare with Vitality
• Remote‑working opportunities
• Rapid career progression

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.