Lead - Account Executive

Freshworks; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Freshworks is seeking a dedicated sales professional to develop business opportunities and exceed sales goals in Greater London. The candidate will cultivate strong relationships with executive-level decision-makers, ensuring a consistent customer-oriented approach.

Applicants should possess a diploma or Master’s degree and 5-7 years of relevant sales experience, preferably in SaaS or CRM. The role demands a strong work ethic, proficiency in managing complex sales cycles, and fluency in English.

Qualifications

• Minimum 5-7 years of sales experience in SaaS or CRM.
• Experience managing sales cycles with 60-90 days duration.
• Fluent in English is essential.

Responsibilities

• Develop strategic plans for business opportunities.
• Cultivate relationships with executive-level decision-makers.
• Provide regular sales reporting to management.

Skills

Sales experience

Customer orientation

Negotiation skills

Education

Diploma or Master’s degree

Tools

CRM systems

SaaS expertise

Job description

Job Description

• Develop a strategic plan to source and develop business opportunities within your assigned territory and to exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities
• Cultivate relationships with executive‑level decision‑makers and strive to become a trusted advisor and a partner at your named accounts
• Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points
• Communicate constantly with other departments such as marketing and pre‑sales regarding the design and execution of campaigns to improve our internal and external processes
• Use and administer available resources effectively, e.g. steering the business development and pre‑sales representatives to reach your individual sales goals
• Provide regular reporting of pipeline and forecasting to the Sales Manager
• Travel to customer locations and customer‑focused events regularly
• Educate yourself to become an expert in SaaS products, CRM systems, and our product suite

Qualifications

• A diploma or Master’s degree is desirable
• Minimum 5‑7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous
• Experience managing the sales cycle from business champion to the C‑level
• Showed consistent overachievement of sales goals in a large geographic territory, selling a technical product
• The high degree of customer orientation, negotiation of business terms in line‑of‑business, procurement teams, and senior management
• Experience managing and closing complex sales cycles; being an expert in managing sales cycles with 60‑90+ days
• Highly motivated, with a driven personality and a positive attitude toward sales and CRM products
• Willing to go the extra mile with a strong work ethic; self‑directed and resourceful
• Project credibility with knowledge of the customer service domain and the potential of the cloud as a game‑changer in the enterprise. Understand complex customer requirements on both a business and technical level
• Fluency in English is a must

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.