Lead - Account Manager

Freshworks; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Private Medical Insurance

Gym allowance of £30/month

Learning budget of up to £1,000 per year

25 days of annual Paid-Time-Off (PTO)

Company Funded Employee Assistance Program (EAP)

Discounted Tax Support Services

Job summary

Freshworks is seeking an experienced Enterprise Account Manager to engage with key customers in the UKI market. In this role, you will foster long-term partnerships, drive account growth, and articulate the value of our solutions. You’ll need to lead complex sales cycles and collaborate across teams to maximize customer success.

The ideal candidate has over 5 years of experience in SaaS sales and a strong consultative approach, complemented by excellent communication skills. This position offers competitive benefits, including a gym allowance and a generous PTO policy.

Qualifications

• 5+ years of experience in account management or customer-facing roles.
• Curiosity, collaboration, and adaptability.
• Experience working with enterprise customers and senior leaders.

Responsibilities

• Grow key accounts through upsell, cross-sell, and renewals.
• Build trust with executives and address critical challenges.
• Lead complex sales cycles and secure strategic wins.
• Collaborate across teams to uncover opportunities.
• Build pipeline with accurate forecasting and travel as needed.

Skills

Experience in SaaS or solution-based sales

Strategic mindset

Consultative approach

Strong communication skills

Domain knowledge in CRM, EX, CX, or ITSM

Job description

Job Description

As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long‑term, trusted partnerships. This role will be focussing on our UKI market.

What you’ll do:

- Engage, discover & drive results: Grow key accounts through upsell, cross‑sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.

- Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.

- Execute the Sales Process: Lead complex sales cycles end‑to‑end, securing strategic wins and fostering long‑term partnerships.

- Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.

- Hunt & Prospect: Build a strong, future‑ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications

- Experience that counts: 5+ years of experience in SaaS or solution‑based sales, account management, or customer‑facing roles with track record of success in an aligned territory.

- Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.

- Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long‑term value creation.

- Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.

- Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.

Additional Information

These are some benefits you can expect from us in return

• Private Medical Insurance
• Gym allowance of £30/month
• Learning and reading budget of up to £1,000 per year
• 25 days of annual Paid‑Time‑Off (PTO)
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.