Lead - Account Manager

Freshworks; Greater London; Hybrid; GBP 65,000 - 100,000; Full time

Job summary

Freshworks is seeking an Enterprise Account Manager focused on the UKI market. You’ll cultivate long-term partnerships with our valued customers, driving growth by expanding within existing accounts and renewing contracts while delivering measurable business impact.

You’ll lead complex sales cycles end-to-end, articulate Freshworks value to senior executives, collaborate across teams, and travel as required to connect in person and deepen relationships.

Qualifications

• 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles.
• Strategic mindset with curiosity and adaptability.
• Consultative approach with enterprise clients and senior leaders.
• Strong presentation and relationship-building skills.
• Knowledge of CRM/EX/CX/ITSM solutions is a plus.

Responsibilities

• Grow key accounts through upsell, cross-sell, and renewals, meeting revenue goals.
• Articulate Freshworks value to executives and stakeholders.
• Lead end-to-end sales cycles and secure strategic wins.
• Collaborate across teams to uncover opportunities and improve retention.
• Travel as required to connect in person and build relationships.

Skills

SaaS sales

Strategic mindset

Consultative selling

Executive communication

CRM/EX/CX/ITSM knowledge

Job description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.

Job Description

As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our UKI market.

What you’ll do:

• - Engage, discover & drive results: Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• - Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• - Execute the Sales Process: Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• - Learn & collaborate: Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• - Hunt & Prospect: Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.

Qualifications

• - Experience that counts: 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
• - Strategic mindset: Curiosity, collaboration adaptability: you’re open to learning and comfortable navigating change.
• - Consultative approach: experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
• - Strong communicator: you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
• - Domain knowledge: exposure to CRM, EX, CX, or ITSM solutions is a plus.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.