Lead Accommodation Manager - Mental Health Supported Living

Hire Ground; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

The role requires experience in mental health settings, excellent staff management, and a commitment to person-centred care. It is a full-time, on-site position with a focus on occupancy, budgets, and service delivery in SE London.

Qualifications

• IdeallyRegistered manager with degree in social work or related field.
• NVQ Level 5+ in Health & Social Care or equivalent.
• Experience with enduring mental health, challenging behaviours and complex needs.
• Experience managing staff, incidents and difficult situations in a high-supported environment.

Responsibilities

• Head and oversee accommodation and support needs of clients.
• Lead Recovery Coordinators and staff; provide training and guidance.
• Ensure warm reception for tenants, relatives and visitors; maintain hospitality etiquette.
• Conduct supervisory performance reviews for Recovery Coordinators and staff.
• Manage Recovery Coordinators and support staff; promote best practices.
• Ensure tenants understand services and refer to other agencies when needed.
• Adopt a person-centred approach; promote equality and unity in diversity.
• Provide strategic leadership with activities/workshops for tenants’ welfare.
• Safeguard clients; conduct audits to ensure QAF compliance; perform H&S checks.
• Submit quarterly KPI reports and periodic written reports.
• Coordinate with external professionals, police, GPs, local authority and partners.
• Communicate with revenues/benefits to address tenant welfare matters.
• Act as On-Call manager outside business hours; record communications.
• Ensure QAF Level A standards are maintained.

Skills

Staff management

Quality Assurance knowledge

KPI reporting

On-call availability

Risk assessment

Education

Degree in social work/health & social care/psychology or housing

NVQ Level 5 in Health & Social Care

Tools

QAF/CQC familiarity

Incidents management

Job description

The role requires experience in mental health settings, excellent staff management, and a commitment to person-centred care. It is a full-time, on-site position with a focus on occupancy, budgets, and service delivery in SE London.