Support Services Manager - Mental Health Supported Housing

Hire Ground; Royal Borough of Greenwich; Sur place; GBP 50 000 - 55 000; Plein temps

Résumé du poste

Hire Ground is seeking a Support Services Manager for its Mental Health Supported Housing services in SE London. You will deputise for the Support Services Leader, oversee day-to-day management of accommodation schemes, and ensure high-quality, person-centred support in line with the organisation's values.

The role requires at least 5 years in a similar leadership position within mental health settings, strong risk assessment, safeguarding knowledge, and excellent communication with diverse

Qualifications

• Undergraduate degree or vocational qualification in health and social care or a related discipline.
• At least 5 years’ experience managing support staff, incidents and difficult situations with resilience within a high supported mental health environment.
• Excellent knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
• Understanding of the role of statutory agencies involved in mental health.
• Knowledge of equality, diversity, safeguarding, quality assurance and compliance.
• Excellent knowledge of support planning and risk assessing client needs.
• At least 5 years’ experience working with individuals experiencing mental ill-health, substance misuse, complex needs or social exclusion.
• Understanding of housing-related support services and tenancy sustainment.
• Strong computer skills and digital dexterity.
• Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.

Responsabilités

• The SSM supports the SSL in effective day-to-day leadership, management and oversight of accommodation services.
• Acts as the operational link between the SSL and frontline teams, deputising in the SSL's absence.
• Contributes to consistent, high-quality service delivery across all schemes in line with values and organisational expectations.
• Ensures Accommodation Managers deliver support that meets the Quality Framework and RSH standards.
• Supports services that empower residents to develop domestic, social and life skills, and progress towards independence and wellbeing.
• Provides hands-on operational support to frontline teams, including the Housing Options Officer, driving performance and KPI achievement across all schemes.

Connaissances

People management

Risk assessment

Communication

Mental health expertise

Formation

Undergraduate degree or vocational qualification in health and social care

Outils

MS Office

Description du poste

Support Services Manager - Mental Health Supported Housing - SE London - £50k to £55k.

A multi-award winning company that offers supported living to vulnerable adults with mental health challenges, is looking for a Support Services Manager for their homes in the SE London area. This is an exciting opportunity for an experienced Support Services Manager to deputise for the Support Services Leader who heads the Support Services Department.

SALARY ETC:

• £50k to £55k + excellent benefits.
• Full-time, on-site, Contract for 12-months, with potential to extend.
• Working mainly core hours, Monday to Friday, however you will need to be adaptable when needed.
• Start: ASAP
• SE London

REQURIEMENTS:

• Undergraduate degree or vocational qualification in health and social care or a related discipline.
• At least 5 years’ experience managing support staff, incidents and difficult situations with resilience within a high supported mental health environment.
• Excellent knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
• Understanding of the role of statutory agencies involved in mental health.
• Knowledge of equality, diversity, safeguarding, quality assurance and compliance.
• Excellent knowledge of support planning and risk assessing client needs.
• At least 5 years’ experience working with individuals experiencing mental ill-health, substance misuse, complex needs or social exclusion.
• Understanding of housing-related support services and tenancy sustainment.
• Strong computer skills and digital dexterity.
• Excellent communication and interpersonal skills in order to communicate appropriately with people at all levels and capacities.
• Self-motivated and able to use own initiative to find solutions.
• Warm and friendly demeanour with a positive and open-minded attitude.
• A genuine desire to want to make a difference and help disadvantaged individuals to have meaningful and purposeful lives.

JOB SUMMARY:

• The Support Services Manager (SSM) supports the Support Services Leader (SSL) in the effective day-to-day leadership, management and oversight of accommodation services. Acting as the operational link between the SSL and frontline teams, the postholder deputises in the SSL's absence and contributes to consistent, high-quality service delivery across all schemes in line with values and organisational expectations.
• The role ensures that Accommodation Managers and their teams deliver support that meets the Quality Framework (QF) and Regulator of Social Housing (RSH) standards, promoting safe, effective and person-centred practice. The postholder supports services that empower residents to develop domestic, social and life skills, and to progress towards greater independence and wellbeing.
• The SSM provides hands-on operational support to frontline teams, including the Housing Options Officer, driving performance, occupancy and KPI achievement across all schemes. The role also contributes to service improvement, scheme mobilisation and partnership working through close collaboration with internal departments, external agencies and commissioners.