Senior Support Services Manager, Mental Health Housing

Hire Ground; Greater London; Sur place; GBP 50 000 - 55 000; Plein temps

Résumé du poste

Hire Ground in SE London is seeking a Support Services Manager for our mental health supported housing schemes. The role deputises for the Support Services Leader and ensures high-quality service delivery across all sites.

You will lead accommodation staff, uphold the Quality Framework and RSH standards, promote person-centred practice, and drive occupancy and KPI achievement with internal departments and external partners.

Qualifications

• Undergraduate degree or vocational qualification in health and social care or a related discipline.
• At least 5 years' experience managing support staff and handling incidents in a high-need mental health environment.
• Knowledge of mental health-related illnesses, challenging behaviours, complex needs, substance misuse and trauma-informed practice.
• Understanding of housing-related support services and tenancy sustainment.
• Strong IT skills and digital dexterity.

Responsabilités

• Provide day-to-day leadership and oversight of accommodation services.
• Act as the operational link between SSL and frontline teams when SSL is unavailable.
• Drive performance, occupancy and KPI achievement across schemes.
• Support service improvement, scheme mobilisation and partnerships with internal and external stakeholders.

Connaissances

Staff management

Risk assessment

Communication

Housing support

Digital literacy

Trauma-informed practice

Housing-related services

Interpersonal skills

Formation

Undergraduate degree in health and social care

Outils

Microsoft Office

Digital systems

Description du poste

Hire Ground in SE London is seeking a Support Services Manager for our mental health supported housing schemes. The role deputises for the Support Services Leader and ensures high-quality service delivery across all sites.

You will lead accommodation staff, uphold the Quality Framework and RSH standards, promote person-centred practice, and drive occupancy and KPI achievement with internal departments and external partners.