Accommodation Manager - Mental Health Supported Living

Hire Ground; Greater London; Sur place; GBP 38 000 - 45 000; Plein temps

Résumé du poste

The role requires experience in mental health settings, excellent staff management, and a commitment to person-centred care. It is a full-time, on-site position with a focus on occupancy, budgets, and service delivery in SE London.

Qualifications

• IdeallyRegistered manager with degree in social work or related field.
• NVQ Level 5+ in Health & Social Care or equivalent.
• Experience with enduring mental health, challenging behaviours and complex needs.
• Experience managing staff, incidents and difficult situations in a high-supported environment.

Responsabilités

• Head and oversee accommodation and support needs of clients.
• Lead Recovery Coordinators and staff; provide training and guidance.
• Ensure warm reception for tenants, relatives and visitors; maintain hospitality etiquette.
• Conduct supervisory performance reviews for Recovery Coordinators and staff.
• Manage Recovery Coordinators and support staff; promote best practices.
• Ensure tenants understand services and refer to other agencies when needed.
• Adopt a person-centred approach; promote equality and unity in diversity.
• Provide strategic leadership with activities/workshops for tenants’ welfare.
• Safeguard clients; conduct audits to ensure QAF compliance; perform H&S checks.
• Submit quarterly KPI reports and periodic written reports.
• Coordinate with external professionals, police, GPs, local authority and partners.
• Communicate with revenues/benefits to address tenant welfare matters.
• Act as On-Call manager outside business hours; record communications.
• Ensure QAF Level A standards are maintained.

Connaissances

Staff management

Quality Assurance knowledge

KPI reporting

On-call availability

Risk assessment

Formation

Degree in social work/health & social care/psychology or housing

NVQ Level 5 in Health & Social Care

Outils

QAF/CQC familiarity

Incidents management

Description du poste

Accommodation Manager / Registered Manager - Mental Health Supported Living - SE London - £38k to £45k.

A multi-award winning company that offers supported living to vulnerable adults with mental health challenges, is looking for an Accommodation Manager / Registered Manager for one of their homes in the SE London area. The jobholder will ensure that the support staff are performing to a high standard, ensuring that service complies with the requirements of Quality Assurance Framework (QAF). They will oversee that that the residents are provided with a supportive service that will engage and empower them to develop domestic, social and life skills and prepare and enable them to live independently. The post holder will lead a team of recovery coordinators and senior recovery coordinator and will support them with delivery of the operational plan including occupancy and financial targets.

SALARY ETC:

• £38k to £45k + excellent benefits.
• Full-time, on-site, Permanent
• Working mainly core hours, Monday to Friday, however you will need to be adaptable when needed.
• Start: ASAP
• SE London

REQURIEMENTS:

• You will ideally be a registered manager, and/or hold a degree in social work, psychology/ health and social care, housing or equivalent, as well as a level 5 or above in NVQ Health and Social Care.
• Experience of working with people with enduring mental health, challenging behaviours, complex needs and substance misuse.
• Experience of managing support staff, incidents and difficult situations with resilience within a high supported mental health environment, as well as lone working in a support environment.
• Effectively working with other professionals involved in supporting a client.
• Dealing sensitively and appropriately with clients who may be distressed or in a state of crisis.
• Understanding of the roles of statutory agencies involved in mental health.
• Excellent knowledge of mental health conditions and dual diagnosis.
• Knowledge of support planning and risk assessing client's needs.
• Knowledge of the Quality Assessment Framework (QAF) or Care Quality Commission (CQC).

DUTIES TO INCLUDE:

• To head and oversee the Accommodation and support needs of clients.
• Professionally lead by example and resourcefully empower Recovery Coordinators as a role model.
• Guarantee a warm welcoming reception for tenants, their relatives and visitors to the Accommodation and maintain excellent hospitality etiquette.
• Conduct regular individual supervisory performance and feedback assessments with Recovery Coordinators and domestic staff including providing guidance, direction, and training to all staff.
• To manage Recovery Coordinators and support staff and promote best practices, policies, and procedures.
• Ensure that tenants are afforded a transparent understanding of the services presented to them and ensure they are referred to other agencies within their support purview.
• To be responsible for the support, quality of life and welfare of tenants, adopt a person-centred approach and promote equality, fairness and unity in diversity.
• Provide strategic leadership by stimulating and systematising activities and workshops for the welfare of tenants.
• To safeguard vulnerable clients, carry out regular audits to ensure compliance with the Quality Assessment Framework (QAF), and ensure regular H&S checks are carried out and accurate records are kept.
• To submit quarterly Key Performance Indicator (KPI) reports and periodic written reports.
• To co-ordinate and liaise professionally with business associates, external professionals, police, GPs, local authority and other partner agencies as a matter of course to fulfil the Company's services and develop new partnerships.
• Communicate with the revenues & benefits department to address tenant welfare benefit matters and providing assistance where necessary.
• Act as On-Call manager with responsibility to recording all communication, advice offered and action that has taken place outside business operating hours.
• Ensure QAF Level A standards are maintained and observed in the service.

Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been successful on this occasion. We sincerely thank you for your interest and wish you every success in your job search