Last-Mile Ops Leader: Safety, Quality & Efficiency

Amazon; England; On-site; GBP 55,000 - 75,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead a site, ensuring safety, quality and productivity while delivering strong customer outcomes. You’ll drive process improvements, manage shifts, and mentor new managers within a 24/7 operation.

The role emphasizes data-driven decision making, collaboration with senior colleagues, and ongoing process optimisation across the network to raise efficiency and service levels.

Qualifications

• Experience in leading teams and managing people.
• Bearing responsibility for safety, quality and productivity.
• Strong communication with peers and leadership, and data-informed decisions.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity high
• Oversee projects to streamline processes, optimise productivity and increase service quality
• Analyse shift performance against business objectives and implement improvements
• Collaborate with management to standardise shift practices

Skills

People management

Stakeholder communication

Data-driven decisions

English fluency

Education

Degree

Tools

MS Office (Word, Excel, Outlook)

Job description

Amazon UK Services Ltd. is seeking an Area Manager to lead a site, ensuring safety, quality and productivity while delivering strong customer outcomes. You’ll drive process improvements, manage shifts, and mentor new managers within a 24/7 operation.

The role emphasizes data-driven decision making, collaboration with senior colleagues, and ongoing process optimisation across the network to raise efficiency and service levels.