Fulfillment & Operations Area Lead: Safety & Performance

Amazon.com, Inc; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Amazon UK Services Ltd. is seeking an Area Manager to lead a site’s daily operations, ensure safety and quality, and drive productivity across shifts.

You will mentor managers, oversee process improvements, and coordinate contingency tasks while delivering on time performance. The role focuses on managing a team, analysing shift performance against objectives, implementing changes, and collaborating with stakeholders to sustain high standards.

Qualifications

• Bachelor's degree or Master's degree required.
• Experience managing people.
• Experience communicating with a range of stakeholders, including peers and leadership.
• Experience analyzing data to inform business decisions.
• Strong English written and verbal communication skills.

Responsibilities

• Create, oversee, and drive a culture of safety and wellbeing.
• Analyse and implement changes to keep quality and productivity high.
• Oversee projects to streamline processes, optimise productivity and increase service quality.
• Analyse shift performance against business objectives and implement actions to improve operational excellence.
• Lead and mentor site managers and collaborate with cross-functional teams to meet targets.

Skills

Bachelor's degree

People management

Stakeholder communication

Data analysis

English communication

Education

Bachelor's or Master's degree

Tools

Six Sigma/Lean

MS Office (Word/Excel/Outlook)

Job description

Amazon UK Services Ltd. is seeking an Area Manager to lead a site’s daily operations, ensure safety and quality, and drive productivity across shifts.

You will mentor managers, oversee process improvements, and coordinate contingency tasks while delivering on time performance. The role focuses on managing a team, analysing shift performance against objectives, implementing changes, and collaborating with stakeholders to sustain high standards.