Last-Mile Operations Lead (1-Year Contract)

Amazon

Dunstable

On-site

GBP 38,000 - 46,000

Full time

14 days+

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Job summary

Amazon UK Services Ltd. is hiring a CRS Shift Manager for fixed-term coverage. You will oversee daily headcount planning for delivery stations, make rapid decisions in a dynamic setting, and drive improvements across customer, cost, and partner outcomes.

You will allocate labour, train new associates, and escalate issues to regional managers while ensuring SOP adherence and SLAs. The role requires a Bachelor's degree in engineering or related fields, strong analytical and communication skills in

Qualifications

Bachelor's degree or above in Engineering, Operations, or related field.
Analytical thinking and problem-solving to identify root causes of technical problems.
Experience owning projects and communicating timelines and executing independently.
Experience in written and oral communication across organizational levels.
Experience in oral and written communication in English.
Experience with planning, performance metrics, and process improvement.

Responsibilities

Oversee the daily headcount planning for the delivery stations.
Make decisions and execute in a fast-paced environment.
Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations.
Serve as a problem solver and primary escalation point for the team of associates.
Provide periodic updates to Area/Ops Managers about status of the operation.