Delivery Service Liaison: Last-Mile Customer Support

Amazon; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Delivery Station Liaison Agent for a fixed-term maternity cover.

Based at one of our last-mile delivery warehouses in the UK, you will contact customers, resolve delivery issues, and coordinate with warehouse and delivery partners to ensure a smooth customer experience. You will work within a fast-paced logistics team, handling queries by phone or email, and you’ll contribute to continuous improvement initiatives while maintaining data security and SOP

Qualifications

• Knowledge of advanced English at CEFR level B2/C1
• Relevant experience of dealing with customer queries via phone and email
• Relevant experience in an administrative support role involving collaboration with internal or external teams
• Relevant experience of solving problems whether related to customer queries or internal process issues

Responsibilities

• Place outbound calls to customers
• Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
• Keep daily, weekly and monthly records of progress with customer queries
• Follow Standard Operating Procedures and keep customer data secure
• Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

Skills

English proficiency

Phone & email support

Administrative support

Problem solving

Job description

Amazon UK Services Ltd. is seeking a Delivery Station Liaison Agent for a fixed-term maternity cover.

Based at one of our last-mile delivery warehouses in the UK, you will contact customers, resolve delivery issues, and coordinate with warehouse and delivery partners to ensure a smooth customer experience. You will work within a fast-paced logistics team, handling queries by phone or email, and you’ll contribute to continuous improvement initiatives while maintaining data security and SOP