Last-Mile Delivery Liaison Specialist

Amazon Inc.; Kenfig; Presencial; GBP 22.000 - 28.000; Jornada completa

Descripción de la vacante

Amazon UK Services Ltd. is seeking Delivery Station Liaison Agents to contact customers, resolve delivery issues and coordinate with logistics partners.

You will ensure timely redelivery and maintain clear records while upholding data security and Standard Operating Procedures. Based at one of our last-mile delivery sites, you will interact with warehouse staff, delivery partners and customers to provide guidance and ensure a great customer experience.

Formación

• Experience dealing with customer queries via phone and email.
• Relevant experience in an administrative support role involving collaboration with internal or external teams.
• Relevant experience of solving problems whether related to customer queries or internal process issues.
• Advanced proficiency in local language (C1 CEFR).

Responsabilidades

• Place outbound calls to customers.
• Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed.
• Keep daily, weekly and monthly records of progress with customer queries.
• Follow Standard Operating Procedures and keep customer data secure.
• Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes.

Conocimientos

Customer service

Administrative support

Problem solving

CEFR English

Descripción del empleo

Amazon UK Services Ltd. is seeking Delivery Station Liaison Agents to contact customers, resolve delivery issues and coordinate with logistics partners.

You will ensure timely redelivery and maintain clear records while upholding data security and Standard Operating Procedures. Based at one of our last-mile delivery sites, you will interact with warehouse staff, delivery partners and customers to provide guidance and ensure a great customer experience.