Delivery Station Liaison: Impactful Customer Resolver

Amazon Inc.

Havant

On-site

GBP 21,000 - 27,000

Full time

9 days ago

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Job summary

Amazon UK Services Ltd. is seeking a Delivery Service Liaison to proactively contact customers, resolve missed deliveries, and coordinate with internal teams and partners to ensure excellent service.

You will operate from a last-mile warehouse, supporting the delivery process and customer communications daily. Based at one of our last-mile delivery sites in Havant, you’ll work with warehouse staff, delivery partners and customers to reschedule deliveries, investigate problems, and deliver a

Qualifications

Knowledge of advanced English at CEFR level B2/C1.
Relevant experience of dealing with customer queries via phone and email.
Relevant experience in an administrative support role involving collaboration with internal or external teams.
Relevant experience of solving problems whether related to customer queries or internal process issues.

Responsibilities

Place outbound calls to customers.
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed.
Keep daily, weekly and monthly records of progress with customer queries.
Follow Standard Operating Procedures and keep customer data secure.
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes.

Skills

Advanced English (B2/C1)

Customer queries handling

Administrative support

Problem solving

Job description

Amazon UK Services Ltd. is seeking a Delivery Service Liaison to proactively contact customers, resolve missed deliveries, and coordinate with internal teams and partners to ensure excellent service.

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