Last-Mile Delivery Liaison Specialist

Amazon Inc.; England; On-site; GBP 22,000 - 32,000; Full time

Job summary

Amazon UK Services Ltd. is seeking Delivery Station Liaison Agents to connect with customers and resolve missed deliveries, ensuring smooth operations at last-mile warehouses.

You will play a key role in handling queries and coordinating with warehouse and delivery partners to provide a great customer experience. You will place outbound calls, investigate issues, keep detailed records, follow SOPs, and support internal communications and continuous improvement initiatives across last-mile teams.

Qualifications

• Experience dealing with customer queries via phone and email.
• Experience in an administrative support role coordinating with internal or external teams.
• Experience solving problems related to customer queries or internal process issues.
• Advanced proficiency in the local language (CEFR C1).

Responsibilities

• Place outbound calls to customers.
• Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
• Keep daily, weekly and monthly records of progress with customer queries
• Follow Standard Operating Procedures and keep customer data secure
• Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

Skills

Customer service

Administrative support

Problem solving

CEFR C1 English

Job description

Amazon UK Services Ltd. is seeking Delivery Station Liaison Agents to connect with customers and resolve missed deliveries, ensuring smooth operations at last-mile warehouses.

You will play a key role in handling queries and coordinating with warehouse and delivery partners to provide a great customer experience. You will place outbound calls, investigate issues, keep detailed records, follow SOPs, and support internal communications and continuous improvement initiatives across last-mile teams.