Last-Mile Delivery Liaison: Fast-Response Customer Advocate

Amazon; Crawley; On-site; GBP 24,000 - 32,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Delivery Station Liaison Agent to support last-mile deliveries and resolve customer issues at a delivery station. You’ll place outbound calls, investigate delivery problems, and collaborate with logistics partners to ensure redelivery and timely updates.

You’ll keep records and follow SOPs to protect customer data and accuracy. You’ll work closely with warehouse teams, drivers and customers, gaining hands-on logistics experience while maintaining a

Qualifications

• Experience handling customer queries via phone and email.
• Ability to collaborate with internal and external teams.
• Strong problem solving to resolve delivery issues.
• Advanced proficiency in the local language (CEFR C1).

Responsibilities

• Place outbound calls to customers and investigate delivery issues.
• Collaborate with Amazon logistics and delivery partners.
• Keep records of progress with customer queries (daily/weekly/monthly).
• Follow SOPs and ensure customer data security.
• Assist with internal communications and continuous improvement.

Skills

Customer queries

Phone & Email

Team collaboration

Problem solving

CEFR C1 language

Job description

Amazon UK Services Ltd. is seeking a Delivery Station Liaison Agent to support last-mile deliveries and resolve customer issues at a delivery station. You’ll place outbound calls, investigate delivery problems, and collaborate with logistics partners to ensure redelivery and timely updates.

You’ll keep records and follow SOPs to protect customer data and accuracy. You’ll work closely with warehouse teams, drivers and customers, gaining hands-on logistics experience while maintaining a