Delivery Station Liaison — Elite Customer Support

Amazon; England; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension Plan

Competitive holiday allowance

Health insurance

Life insurance

Amazon.co.uk discount

Employee assistance program

Organisational progression options

Additional add-on benefits of your cho

Job summary

Amazon UK Services Ltd. in Carlisle is seeking a Customer Service Delivery Station Liaison to support re-delivery efforts and contact customers to confirm delivery details. You will work with warehouse teams and Delivery Service Partners to ensure successful same-day re-delivery and reduce customer effort.

The role requires UK work rights, experience in customer service, and strong English communication. A proactive, organized attitude is essential in a fast-paced environment with a fixed

Qualifications

• Have the right to work in the United Kingdom without restrictions.
• Experience in customer service, retail or hospitality industry.
• Flexible with regards to shift work (non-negotiable time schedule of 10am-8:45pm).
• Exceptional communication skills in English, including written and spoken clarity and the ability to listen and interpret customer needs.
• Excellent time-management, organisational, and prioritisation skills.
• Experience working under pressure in a high-volume environment while maintaining standards.
• Ability to take ownership and be proactive.
• Intermediate computer literacy.

Responsibilities

• Provide best-in-class customer service from the delivery station.
• Call customers to confirm crucial delivery details and prevent delays.
• Coordinate with warehouse teams and Delivery Service Partners to ensure same-day re-delivery.
• Pre-emptively solve delivery defects to reduce customer effort.

Skills

UK work rights

Customer service

Shift flexibility

English communication

Time management

Working under pressure

Ownership & proactivity

Basic computer literacy

Job description

Amazon UK Services Ltd. in Carlisle is seeking a Customer Service Delivery Station Liaison to support re-delivery efforts and contact customers to confirm delivery details. You will work with warehouse teams and Delivery Service Partners to ensure successful same-day re-delivery and reduce customer effort.

The role requires UK work rights, experience in customer service, and strong English communication. A proactive, organized attitude is essential in a fast-paced environment with a fixed