Landlord Liaison Officer

North Northamptonshire Council; Kettering; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

HMRC travel rates

Employee Network Groups

Hybrid/flexible working

Job summary

North Northamptonshire Council is seeking a Landlord Liaison Officer to prevent homelessness by building partnerships with private landlords, letting agents and housing stakeholders across North Northamptonshire. You will develop access to affordable private rented accommodation and create sustainable housing solutions for residents.

You will advise landlords and tenants, manage a caseload, and support initiatives that improve access to the private rented sector.

Qualifications

• GCSEs A-C (or Level 2 NVQ) or equivalent.
• Experience in a local authority, housing association or voluntary organisation.
• Knowledge of private rented sector access issues and homelessness challenges.
• Understanding health and safety and housing management to procure tenancies for homeless households.

Responsibilities

• Build relationships with landlords, letting agents, and housing providers to access private rented accommodation.
• Advise and support landlords and tenants to create and sustain tenancies.
• Work with partners to prevent and relieve homelessness through housing solutions.
• Support landlord engagement initiatives to improve access to private rented sector.
• Monitor tenancy sustainment and intervene to prevent tenancy breakdown.
• Provide guidance on housing legislation, best practices, and private sector opportunities.
• Maintain records, monitor outcomes, and contribute to service improvements.

Skills

English fluency

Teamwork

Numerical skills

IT skills

Communication

Negotiation

Organised

Education

GCSEs A-C

Tools

Microsoft Excel

Case management systems

Job description

Job Summary

Opening Doors, Building Futures - Helping People Access Sustainable Housing Solutions. As a Landlord Liaison Officer, you will play a vital role in preventing and relieving homelessness by developing strong partnerships with private landlords, letting agents, and housing stakeholders across North Northamptonshire. Through proactive engagement and relationship management, you will help increase access to affordable private rented accommodation and create sustainable housing solutions for residents.What will you be doing?

Responsibilities

• Build strong relationships with landlords, letting agents, and housing providers to increase access to private rented accommodation.
• Provide advice and support to landlords and tenants to help create and sustain successful tenancies.
• Work with colleagues and partners to prevent and relieve homelessness through suitable housing solutions.
• Support initiatives that encourage landlord engagement and improve access to the private rented sector.
• Monitor tenancy sustainment and intervene early to prevent tenancy breakdown.
• Provide guidance on housing legislation, best practice, and private rented sector opportunities.
• Maintain accurate records, monitor outcomes, and contribute to service improvements.

Make a real difference by helping people access safe, affordable, and sustainable homes across North Northamptonshire.

Values

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Requirements

• Hold a minimum of 5 GCSE's grade A-C (or other Level 2 NVQ qualification) or able to demonstrate an equivalent capability
• Experience working within a local authority, housing association or voluntary organisation Knowledge of private rented sector access issues and challenges
• A good understanding and knowledge of the main causes of homelessness and rough sleeping, and the barriers that people face when trying to access accommodation and support services
• Knowledge and understanding of health and safety and housing management to procure suitable private rented tenancies for homeless households
• Spoken and written English fluency Ability to form and develop professional and effective working relationships with colleagues, partners and service users and work effectively and enthusiastically as part of a team Ability to manage a caseload / referrals and property portfolio and remain focussed on performance and outcomes
• Excellent numerical skills and ability to use spreadsheets and systems to monitor expenditure against budgets Excellent written and verbal communication skills
• Good analytical skills and ability to produce and interpret statistical information A skilled problem-solver and negotiator with the ability to develop practical and creative housing solutions with an organised and imaginative approach to work and the ability to manage difficult and sensitive situations
• Ability to work well under pressure, on own initiative, and manage and prioritise own workload and team members when needed Ability to meet deadlines and prioritise workload in a fast paced working environment.
• Effectively work with others to achieve a positive outcome by being proactive and solution focused IT and keyboard skills, including the ability to use Microsoft Office and maintain accurate records and case files.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

Benefits

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.