Landlord Liaison Officer

North Northamptonshire Council; Great Corby; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Generous leave (28 days)

Employee benefits

Job summary

North Northamptonshire Council is seeking a Landlord Liaison Officer to prevent homelessness by building partnerships with private landlords, letting agents, and housing stakeholders across the district. You will engage landlords, advise on tenancies, and help create sustainable housing solutions.

The role requires strong communication, IT skills, and the ability to manage a caseload, with hybrid working and a supportive team. You will contribute to service improvements and outcome monitoring.

Qualifications

• GCSEs A-C or Level 2 NVQ or equivalent.
• Experience in local authority/housing sector.
• Understanding causes of homelessness.
• Ability to manage a caseload and maintain records.
• Proficient IT and data handling.

Responsibilities

• Build strong relationships with landlords and letting agents.
• Provide advice to landlords and tenants.
• Prevent homelessness through suitable housing solutions.
• Monitor tenancy sustainment and intervene early.
• Maintain accurate records and report outcomes.
• Work with partners to improve access to private rented sector.

Skills

Relationship-building

Negotiation

Customer-service

Data-driven decision making

Teamwork

Education

5 GCSEs A-C or Level 2 NVQ

Tools

Microsoft Office

Job description

About The Role

Opening Doors, Building Futures - Helping People Access Sustainable Housing Solutions.

About The Role

Opening Doors, Building Futures - Helping People Access Sustainable Housing Solutions.

As a Landlord Liaison Officer, you will play a vital role in preventing and relieving homelessness by developing strong partnerships with private landlords, letting agents, and housing stakeholders across North Northamptonshire. Through proactive engagement and relationship management, you will help increase access to affordable private rented accommodation and create sustainable housing solutions for residents.

• Build strong relationships with landlords, letting agents, and housing providers to increase access to private rented accommodation.
• Provide advice and support to landlords and tenants to help create and sustain successful tenancies.
• Work with colleagues and partners to prevent and relieve homelessness through suitable housing solutions.
• Support initiatives that encourage landlord engagement and improve access to the private rented sector.
• Monitor tenancy sustainment and intervene early to prevent tenancy breakdown.
• Provide guidance on housing legislation, best practice, and private rented sector opportunities.
• Maintain accurate records, monitor outcomes, and contribute to service improvements.

Make a real difference by helping people access safe, affordable, and sustainable homes across North Northamptonshire.

About You

• Hold a minimum of 5 GCSE’s grade A-C (or other Level 2 NVQ qualification) or able to demonstrate an equivalent capability
• Experience working within a local authority, housing association or voluntary organisation Knowledge of private rented sector access issues and challenges
• A good understanding and knowledge of the main causes of homelessness and rough sleeping, and the barriers that people face when trying to access accommodation and support services
• Knowledge and understanding of health and safety and housing management to procure suitable private rented tenancies for homeless households
• Spoken and written English fluency Ability to form and develop professional and effective working relationships with colleagues, partners and service users and work effectively and enthusiastically as part of a team Ability to manage a caseload / referrals and property portfolio and remain focussed on performance and outcomes
• Excellent numerical skills and ability to use spreadsheets and systems to monitor expenditure against budgets Excellent written and verbal communication skills
• Good analytical skills and ability to produce and interpret statistical information A skilled problem-solver and negotiator with the ability to develop practical and creative housing solutions with an organised and imaginative approach to work and the ability to manage difficult and sensitive situations
• Ability to work well under pressure, on own initiative, and manage and prioritise own workload and team members when needed Ability to meet deadlines and prioritise workload in a fast paced working environment.
• Effectively work with others to achieve a positive outcome by being proactive and solution focused IT and keyboard skills, including the ability to use Microsoft Office and maintain accurate records and case files.

Our benefits

Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.

You’ll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We Offer a Vibrant Working Environment With

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

About Us

Our Values and Behaviours

Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are

• Customer-focused
• Respectful
• Efficient
• Supportive
• Trustworthy

Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

Disability Confident Employer

We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.

Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council

Armed Forces Community

The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).

Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk)

Attached documents

• Landlord Liaison Officer.pdf