Tenancy Support Worker

North Northamptonshire Council; Barton Seagrave; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

Hybrid working

Job summary

North Northamptonshire Council is seeking a committed Tenancy Support Worker to join the Accommodation Service within Housing Solutions. You will deliver one-to-one support, develop tailored plans and assist residents with benefits, healthcare and social care services.

Join a supportive team focused on preventing homelessness and promoting stability, independence and positive outcomes for vulnerable residents across North Northamptonshire.

Qualifications

• Experience of working with vulnerable people, ideally within housing, homelessness, support, social care or related services.
• Strong communication and interpersonal skills, with the ability to build positive relationships and maintain professional boundaries.
• An understanding of the challenges faced by people experiencing homelessness, rough sleeping or complex needs.
• The ability to manage a varied workload and work effectively both independently and as part of a team.
• Good organisational and record-keeping skills.
• A commitment to safeguarding, equality, diversity and inclusion.
• A proactive, solution-focused approach and a genuine desire to help people improve their circumstances.

Responsibilities

• Delivering one-to-one support sessions tailored to individual needs.
• Developing, reviewing and updating support plans and risk assessments.
• Undertaking welfare visits and property inspections.
• Supporting residents to access benefits, healthcare and specialist support services.
• Promoting independent living skills, wellbeing and tenancy sustainment.
• Working closely with partner agencies and attending multi-agency meetings.
• Supporting residents to overcome barriers and progress towards independent living.
• Identifying and responding appropriately to safeguarding concerns.
• Maintaining accurate case records and monitoring outcomes.

Skills

Experience with vulnerable people

Strong communication

Relationship building

Independent & team working

Organisational skills

Safeguarding commitment

Problem solving

Job description

Are you passionate about making a positive difference to people's lives? Do you want to work in a role where every day brings new challenges, opportunities and rewards? We are looking for a committed and compassionate Tenancy Support Worker to join our Accommodation Service within Housing Solutions at North Northamptonshire Council. The Accommodation Service plays a vital role in preventing and relieving homelessness across North Northamptonshire. We provide a range of accommodation and support services, including temporary accommodation, supported accommodation projects, rough sleeping services and tenancy sustainment support. You will be joining a supportive and experienced team managed by the Accommodation Services Manager, alongside a Team Leader, three Senior Officers and a team of dedicated Tenancy Support Workers. Together, we work to help some of the most vulnerable members of our communities achieve stability, independence and positive outcomes. This is a fantastic opportunity to build a rewarding career in housing, homelessness and support services while making a genuine impact on people's lives.

Key Responsibilities

• Delivering one-to-one support sessions tailored to individual needs.
• Developing, reviewing and updating support plans and risk assessments.
• Undertaking welfare visits and property inspections.
• Supporting residents to access benefits, healthcare and specialist support services.
• Promoting independent living skills, wellbeing and tenancy sustainment.
• Working closely with partner agencies and attending multi-agency meetings.
• Supporting residents to overcome barriers and progress towards independent living.
• Identifying and responding appropriately to safeguarding concerns.
• Maintaining accurate case records and monitoring outcomes.

This is a role where you will build strong relationships, advocate for residents and help individuals take meaningful steps towards a more positive future.

Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are: Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are looking for someone who is empathetic, resilient and passionate about supporting people to achieve their goals.

Experience and Skill Requirements

• Experience of working with vulnerable people, ideally within housing, homelessness, support, social care or related services.
• Strong communication and interpersonal skills, with the ability to build positive relationships and maintain professional boundaries.
• An understanding of the challenges faced by people experiencing homelessness, rough sleeping or complex needs.
• The ability to manage a varied workload and work effectively both independently and as part of a team.
• Good organisational and record-keeping skills.
• A commitment to safeguarding, equality, diversity and inclusion.
• A proactive, solution-focused approach and a genuine desire to help people improve their circumstances.

In return, you will gain valuable experience in homelessness prevention, housing support, tenancy sustainment, safeguarding and multi-agency working. We actively support learning and development through training opportunities, professional development and exposure to a broad range of housing services, providing excellent opportunities to progress into specialist, senior or management roles within the service.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people. You'll find that we have a wide range of careers that may be more surprising than you think!

Why choose us?

We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.