Laboratory Account Manager

Thermo Fisher Scientific Inc.; Hemel Hempstead; Remote; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Laboratory Account Manager to drive growth in the Allergy and Autoimmunity sector. This role involves developing key account plans, collaborating with cross-functional teams, and ensuring customer satisfaction through effective communication and support. You'll be responsible for maintaining business relationships, achieving sales targets, and participating in market intelligence activities. If you are passionate about science and sales, and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values integrity, innovation, and collaboration while making a real impact on health and safety.

Qualifications

• Bachelor's or Master's in Life Sciences required.
• Experience in Laboratory/Pathology Sales preferred.

Responsibilities

• Maintain and grow business in the Allergy & Autoimmune market.
• Lead contract negotiations and manage tenders effectively.

Skills

Salesforce (SFDC)

Negotiation Skills

Communication Skills

Analytical Skills

Customer Relationship Management

Education

Bachelor’s degree in Life Sciences

Master’s degree in Life Sciences

Tools

Power BI

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job Title: Laboratory Account Manager

Job Profile Title: Account Manager III

Reports to: Head of Laboratory Sales UK, Netherlands & Ireland

Location: Hemel Hempstead (Remote) – Covering Southwest & S. Wales

Division: SDG/ImmunoDiagnostics Division (IDD)

How Will You Make an Impact?

At Thermo Fisher Scientific, we believe in enabling our customers to make the world healthier, cleaner, and safer. As the global leader in serving science, our mission drives our teams to deliver innovative technologies, purchasing convenience, and comprehensive pharmaceutical services. Our brands—Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, and Patheon—are synonymous with excellence and reliability.

About the Role:

Covering the Southwest & S. Wales region. In this role, you will be instrumental in developing and implementing key account plans that drive sustained growth for our Phadia allergy and autoimmunity solutions. Reporting to the Head of Laboratory Sales UK, Netherlands & Ireland, you will collaborate closely with cross-functional teams to achieve your goals.

Key Responsibilities:

• Maintain and Grow Business: Achieve targets by maintaining existing business and expanding the Allergy & Autoimmune market.
• Deliver Metrics: Meet company and individual performance metrics consistently.
• Account Management: Develop and maintain accurate account plans and customer details in Salesforce (SFDC) in collaboration with Marketing, Clinical, and Technical Services teams.
• Record Keeping: Log all activities and meetings accurately and promptly in SFDC.
• Contract Negotiation: Lead and negotiate Contracts, including Capital sales, Reagent Rentals, and Service Contracts, ensuring timely execution.
• Tender Management: Lead tender responses and engage with Managed Service Providers (MSPs), conducting regular site visits and business reviews.
• Forecasting and Planning: Participate in forecasting and planning activities using TFD tools such as SFDC and Power BI.
• Customer Support: Conduct onsite stock checks for Cost Per Reportable (CPR) customers.
• Engage with Key Opinion Leaders: Develop relationships with key opinion leaders across your territory.
• Market Intelligence: Provide market feedback to Sales Manager, Marketing, and Finance.
• Effective Communication: Ensure clear communication within all parts of the organization.
• Compliance: Adhere to internal Quality Processes and CRM standards.
• Travel: Spend the majority of time with customers face-to-face, with travel expected to be 50-75%.
• Event Attendance: Attend internal and external meetings and events as required.

Qualifications:

• Bachelor’s or Master’s degree in Life Sciences, e.g., Biomedical Science.
• Relevant experience in Laboratory/Pathology Sales and/or product portfolio management.
• Proficiency with Salesforce (SFDC).
• Strong active listening and communication skills to build trust.
• Flexible, self-motivated, and well-organized.
• Teammate with a collaborative attitude.
• Passionate professional with a proactive attitude.
• Strong commercial competence to build and develop customer relationships and close sales.
• Proven negotiation skills and the ability to influence others.
• Analytical skills and experience working with data.
• Understanding of business development principles.
• Dedication to continuous personal and professional development.
• Valid driver’s license and willingness to travel approximately 75% of the time.

Our Values:

As part of our team of over 130,000 colleagues, you will share in our core values of Integrity, Intensity, Innovation, and Involvement. At Thermo Fisher Scientific, we celebrate diverse experiences, backgrounds, and perspectives.

Apply Today!

Start your story at Thermo Fisher Scientific by applying today: http://jobs.thermofisher.com

We review applications on a rolling basis, so please apply as soon as possible.