Lab Informatics Technical Support Engineer

Agilent Technologies; Cheadle Hulme; Híbrido; GBP 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Outstanding company culture and work环境

Career development opportunities

Competitive compensation and benefits

Work-Life-Balance programs

Company pension scheme

Private health care

Descripción de la vacante

Agilent Technologies in Manchester, UK, invites applications for a Technical Support Engineer role based in Cheadle. The job focuses on troubleshooting and resolving software issues on client/server and standalone PCs, with 60% office work and 40% field travel to installations and service visits.

Candidates should have a degree in Chemistry or Life Science with IT/software skills, familiarity with OpenLab/ChemStation, and strong communication abilities.

Formación

• Bachelor, Master or PhD in Chemistry or Life Science with demonstrable IT/software skills.
• Experience with Agilent software (e.g. OpenLab, Chemstation) is advantageous.
• Experience in analytical techniques (chromatography, mass spectrometry, spectroscopy) in a lab environment.
• Excellent communication and customer service skills.

Responsabilidades

• Provide high-level reactive and proactive technical services for Agilent's software products.
• Be part of a team of remote engineers based in Cheadle.
• Perform remote troubleshooting on software, hardware and applications.
• Visit customer sites for installations, repairs and servicing.

Conocimientos

Communication skills

Customer service

Remote troubleshooting

Problem solving

Educación

Bachelor/Master/PhD in Chemistry or Life Science

Herramientas

OpenLab

ChemStation

Descripción del empleo

Agilent Technologies in Manchester, UK, invites applications for a Technical Support Engineer role based in Cheadle. The job focuses on troubleshooting and resolving software issues on client/server and standalone PCs, with 60% office work and 40% field travel to installations and service visits.

Candidates should have a degree in Chemistry or Life Science with IT/software skills, familiarity with OpenLab/ChemStation, and strong communication abilities.