Lab Informatics Software Support Engineer
Agilent Technologies LDA UK Limited
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Benefits offered by this job
Job summary
Agilent Technologies LDA UK Limited is seeking a Technical Support Engineer to troubleshoot and resolve software issues on Client/Server and Standalone PC configurations. You will work mainly remotely as part of a team in Cheadle (Manchester) with occasional customer-site visits for installations and servicing.
The role requires a degree in Chemistry or Life Science and strong IT/software skills, plus experience in analytical techniques.
Qualifications
- Bachelor, Master or PhD in Chemistry or Life Science with demonstratable IT/software skills.
- Experience with analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) in a lab environment is advantageous.
- Excellent communication and customer service skills; strong remote troubleshooting ability; structured, detail-oriented work approach.
Responsibilities
- Provide high level reactive and proactive technical services for Agilent product software portfolio.
- Work as part of a 15-strong remote engineering team from the Cheadle head office; remote TROUBLESHOOTING on software, hardware and applications.
- Resolve problems to optimize uptime and efficiency of customer systems; travel to customer sites for installations, repairs and servicing as needed.
Skills
Education
Tools
Job description
Agilent Technologies LDA UK Limited is seeking a Technical Support Engineer to troubleshoot and resolve software issues on Client/Server and Standalone PC configurations. You will work mainly remotely as part of a team in Cheadle (Manchester) with occasional customer-site visits for installations and servicing.
The role requires a degree in Chemistry or Life Science and strong IT/software skills, plus experience in analytical techniques.
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