Lab Informatics Support Engineer – Remote/Onsite

Agilent Technologies; Cheadle Hulme; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Company pension scheme

Private health care

Work-Life-Balance programs

Career development opportunities

Outstanding culture

International organization

Job summary

Agilent Technologies invites applications for a Technical Support Engineer position in Cheadle (Manchester, UK). You will troubleshoot and resolve software issues across client/server and standalone PC configurations, including network communication, instrument control, data analysis and database problems.

You may visit customer sites for installations, repairs and scheduled services. The role requires strong customer focus, flexibility, and willingness to travel to support customers abroad.

Qualifications

• Bachelor, Master or PhD in Chemistry or Life Science based area with demonstratable IT/software skills.
• Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage.
• Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment.
• Excellent communication and customer service skills.
• Excellent remote troubleshooting skills.
• A clearly demonstrated structured approach to work.
• The ability to organise and prioritise your workload effectively.
• A strong valuation of processes and the ability to follow them accordingly with strong attention to detail.
• The ability to set customer expectations and balance customer requirements with Agilent's business needs.
• Independent when working and excellent communication skills.

Responsibilities

• Provide a high level of reactive and proactive technical services in support of Agilent's product portfolio, primarily software products.
• Be part of a team of 15 remote technical engineers based in the head office in Cheadle.
• Responsible for remote troubleshooting on software, hardware and applications.
• Provide problem resolution to optimize the efficiency and uptime availability of customer systems.

Skills

Remote troubleshooting

Customer service

Communication

Workload prioritisation

Attention to detail

Independent working

Education

Bachelor/Master/PhD in Chemistry or Life Science

Tools

OpenLab

ChemStation

Instrument control software

Job description

Agilent Technologies invites applications for a Technical Support Engineer position in Cheadle (Manchester, UK). You will troubleshoot and resolve software issues across client/server and standalone PC configurations, including network communication, instrument control, data analysis and database problems.

You may visit customer sites for installations, repairs and scheduled services. The role requires strong customer focus, flexibility, and willingness to travel to support customers abroad.